Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Macalus

Apple Valley,MN

Summary

Dynamic professional with a strong background in customer service and community engagement at YMCA. Proven ability to enhance member experiences and client retention through exceptional communication and personalized support. Skilled demonstrating strong empathy in all interactions. Committed to fostering positive relationships and achieving organizational goals.

Overview

1
1
Certification

Work History

Member Services Advisor

YMCA
Burnsville
  • Assisted members with inquiries and account updates, ensuring a positive service experience.
  • Provided support during membership events, enhancing community engagement and participation.
  • Maintained accurate member records using membership management software to streamline operations.
  • Collaborated with team members to develop effective solutions for addressing member concerns.

Personal Trainer

YMCA
  • Developed personalized fitness plans tailored to individual client goals and abilities.
  • Conducted initial fitness assessments to establish baseline measurements and track progress.
  • Provided ongoing support and encouragement, enhancing client engagement and retention rates.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.

HR Assistant

ELIASCO
  • Assisted in recruitment processes by screening resumes and scheduling interviews.
  • Coordinated employee onboarding, ensuring completion of necessary documentation and training sessions.
  • Maintained accurate employee records using HRIS software for data integrity and compliance.
  • Supported payroll processing by verifying hours worked and resolving discrepancies efficiently.

Education

Associate of Arts - Psychology

Normandale Community College
Minneapolis, MN

Associate of Arts - History

Normandale Community College
Minneapolis, MN

Skills

  • Customer service standards
  • Strong empathy
  • Community engagement
  • Exceptional communication

Certification

Personal Training Certification

Timeline

Member Services Advisor

YMCA

Personal Trainer

YMCA

HR Assistant

ELIASCO

Associate of Arts - Psychology

Normandale Community College

Associate of Arts - History

Normandale Community College

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Sarah Macalus