Gabriele Myers
Cedar Rapids,IA
Summary
Proven track record of enhancing customer satisfaction and streamlining workflow,. Demonstrates exceptional patience, empathy, and food safety knowledge. Skilled in fostering team environments and improving service quality, leading to increased sales revenue. Adapts swiftly to new software, underscoring reliability and technical proficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delicatessen Clerk
Hy-Vee Grocery Store
12.2023 - Current
- Assisted in training new staff members on proper procedures and best practices, fostering cohesive team environment.
- Prepared and displayed high-quality deli products, contributing to increased sales revenue.
Homemaker
05.2020 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Practical Work Experience Intern
Unity Point Healthcare
06.2023 - 06.2023
- Gained valuable experience working within medical records department, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Patient Care Tech Covid Unit
UnityPoint
10.2020 - 02.2021
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to collaborative work environment that prioritized teamwork among staff members.
Customer Service Specialist
Linn Star Transfer
04.2017 - 05.2018
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Pharmacy Clerk
Warlmart
08.2016 - 04.2017
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
Associate of Applied Science - Health Information Technology
Northeast Iowa Community College
Calmar, IA05.2025
Skills
- Patience and Empathy
- Reliability and punctuality
- Patient Services
- Strong customer service
- Excel proficiency
- Compliance knowledge
Certification
- Certified Professional Biller , AAPC, Expected graduation Sept 2024
Timeline
Delicatessen Clerk
Hy-Vee Grocery Store
12.2023 - Current
Practical Work Experience Intern
Unity Point Healthcare
06.2023 - 06.2023
Patient Care Tech Covid Unit
UnityPoint
10.2020 - 02.2021
Homemaker
05.2020 - Current
Customer Service Specialist
Linn Star Transfer
04.2017 - 05.2018
Pharmacy Clerk
Warlmart
08.2016 - 04.2017
Associate of Applied Science - Health Information Technology
Northeast Iowa Community College
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