Gabriell Medina
Monument,CO
Summary
Personable and dedicated customer service representative, Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing healthy professional relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Melaleuca Customer Service
Human Recources Representative
Rexburg, ID
01.2022 - 03.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management, and order calls.
- Developed positive relationships with customers through friendly interactions.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversations with customers to understand their needs, resolve issues, and answer product questions.
Outdoors For Youth Councelor
Emily Johansson/ Brad Burrton
Newdale , ID
06.2020 - 08.2022
- This is a seasonal job, only running during the summer season
- Led groups of youth ages 14-18 in daily and nightly activities including ropes courses, team-building exercises, white-water rafting trips, and recreational games.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- CPR/AED certification to assist in any emergency with youth and/or co-workers.
- Ability to function in stressful situations.
- Maintain professional, yet welcoming, and loving relationships with youth and co-workers.
- Problem-solving skills.
- Food safety certification.
- Honest
Crew Member at Domino's Pizza
Dave
Jackson, WY
05.2021 - 08.2021
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- I worked on the register, dealing with customers and money.
- I made a variety of different pizzas, pastas, salads, etc.
- Worked well in a fast-paced work environment.
- Consistent in arriving to work on time.
- Always keep the space sanitary.
Optometrist Assistant
Tom Simmons
Victor, ID
07.2019 - 08.2019
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Verified appointment times with patients, prepared charts
- Assisted with visual field testing, ocular photography, optical coherence tomography, and pre-exam data collection.
- Answered calls in the front office.
- Made sure customer assistance was available when patients were looking for glasses or contact lenses.
Education
High School Diploma -
Teton High Shcool
Driggs, ID06-2020
Recreation Management
Brigham Young University of Idaho
Rexburg, IDSkills
- Time management
- Cultural awareness
- Emotional intelligence
- Critical thinking
- Multitasking and organization
- Relationship building
- Decision-making
- Teamwork and collaboration
- Customer service
- Active listening
- Verbal and written communication
- Complaint handling
- Stress management
- Adaptability and flexibility
- Youth crisis tactics
- Youth guidance
- Youth supervision
- Youth advocacy
- Parent communication
- Goal setting assistance
- Behavior modeling
- Empathy development
- Mental health support
Affiliations
- All State choir attendee
- Track and Field
- Cross Country
- outdoor recreation
- service In the community
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Dave Ramsey Financial course certificate
- Lettered in Music while attending Teton High
- Ropes Course certified
- CPR/AED Certificate
References
References available upon request.
Timeline
Melaleuca Customer Service
Human Recources Representative
01.2022 - 03.2025
Crew Member at Domino's Pizza
Dave
05.2021 - 08.2021
Outdoors For Youth Councelor
Emily Johansson/ Brad Burrton
06.2020 - 08.2022
Optometrist Assistant
Tom Simmons
07.2019 - 08.2019
High School Diploma -
Teton High Shcool
Recreation Management
Brigham Young University of Idaho
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