Gabriella Alderman
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers, and solving customer concerns. Excellent multitasking and communication skills. Offering 15 years of related experience.
Overview
16
16
years of professional experience
Work History
Warranty Administrator
AWN
11.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
Service Writer
Checkered Flag Audi/ Porsche
02.2020 - 12.2020
- Duties included assisting customers with vehicle needs, calling customer with updates, authorize work, filing extended warranty claims
- Communicating with technician to help customers understand vehicle’s needs.
Warranty Administrator
Checkered Flag
10.2010 - 02.2020
- Duties include submitting claims to BMWNA, AUDI, PORSCHE and third-party warranty companies, completing Journal Entries, complete rental agreements, coding specialist, research factory information, educate fellow employees on factory information
- Conduct internal Audits.
Sales Associate
Navy Exchange
08.2008 - 10.2010
- Duties included cashier, customer service, and stock products.
Education
Tidewater Community College
Virginia Beach, VA05.2023
Tidewater Community College
Virginia Beach, VA12.2010
El Paso Community College
El Paso, TX12.2008
High School Diploma -
Socorro High School
El Paso, TX05.2005
Skills
- Computer literate
- General office skills
- Telephone etiquette
- Detail oriented
- Dedicated excellent public relations and communication skills
- A team player and fast learner
- Work well under pressure
- Bilingual: English/Spanish
- Proficient in the following computer programs/ systems: Microsoft Power Point, Win 95, Win 98, Microsoft XP, Windows Vista, Microsoft Office 2007, ADP, Microsoft Outlook
- Claims Processing
- Recordkeeping skills
- Software Applications
- Paperwork coordination
- Cost Control
- Policy Management
References
- Kate Hamby, Checkered Flag, 230 Clearfield Avenue, 112, Virginia Beach, VA, 23462, 757-490-1111 ext:2171, kate.hamby@checkeredflag.com
- Jenny Virgili, Checkered Flag, 2738 Virginia Beach Blvd., Virginia Beach, VA, 23452, 757-490-1111 ex: 5525, 757-536-6452, jenny.virgili@checkeredflag.com
- Robin Hlinovsky, Checkered Flag, 230 Clearfield Avenue, 112, Virginia Beach, VA, 23462, 757-490-1111 ex: 2174
Timeline
Warranty Administrator
AWN
11.2021 - 02.2024
Service Writer
Checkered Flag Audi/ Porsche
02.2020 - 12.2020
Warranty Administrator
Checkered Flag
10.2010 - 02.2020
Sales Associate
Navy Exchange
08.2008 - 10.2010
Tidewater Community College
Tidewater Community College
El Paso Community College
High School Diploma -
Socorro High School
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