Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Alonso

Wailuku,HI

Summary

Fostering positive relationships with individuals to ultimately create a positive experience. Advocating for individuals to provide resources and services to achieve measurable improvements in individuals well-being. I have a strong background in case management, ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Adult Mental Health Division Case Manager

Aloha House
08.2023 - Current
  • Assist individuals in gaining access to and providing resources toward medical, nursing, social, restorative, and rehabilitative services to reduce psychiatric and addiction symptoms.
  • Provide immediate psychological support and intervention to clients experiencing acute emotional or psychological crisis.
  • Develop individualized care and treatment interventions for improved client outcomes. Advocate on behalf of the individual; coordinate services specified in the treatment plan.
  • Acts as a liaison to manage communication between the client and services, multi-professional treatment (psychiatrist, therapist, physician, and organizations.

Visual Merchandising Manager/Guest Experience Leader

Lululemon Athletica
08.2022 - 10.2024
  • Execute marketing strategies that use visual elements to present and promote products by company standards to enhance the guest experience and drive store sell-through goals
  • Trained and mentored junior staff members on best practices, provided input, and conducted evaluations, offering coaching and improving overall team performance.
  • Optimize guests' experiences through technical product education, effective and concise communication, and intuitive store navigation for a world-class, guest-centric experience.

Barista/ Cashier

Maui Coffee Roasters
04.2021 - 11.2023
  • Company Overview: Local and international coffee distributors that provide the highest quality of coffee.
  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; and preparing and serving a variety of coffee drinks, along with pastries.
  • Prioritizing customers to make sure they are satisfied with the service and product.
  • Local and international coffee distributors that provide the highest quality coffee.

Community Liaison

Partners In Development Foundation
08.2021 - 03.2022
  • Serve as a liaison and assisted in the recruitment and retention of quality foster parents by promoting agency services within the community and conducting targeted outreach efforts.
  • Provide immediate crisis counseling for foster families and first-time foster parents who are experiencing a traumatic and highly stressful event.
  • Connect families with community resources, enabling access to vital services such as counseling, educational support, and healthcare assistance.
  • Network with local organizations, leaders, and consumers, resulting in the establishment of new and lasting partnerships and relationships.

Provider Service Assistant/ Medical Assistant

Maui Medical Group
09.2020 - 05.2021
  • Responsible for assisting nurse practitioners in providing care to their patients.
  • Recording and updating medical histories and contact information in patient files, scheduling patient appointments, and performing standard care procedures such as checking vitals and general assessment of patient.
  • Responsible for all hospital-based encounters and coordinating all Patient-Centered Medical Home (PCMH) requests.
  • Keeps current insurance carrier updates and coordinates any reviews with the Coding Auditor.

Youth Program Specialist

Ho'oulu Na Kamali'i Youth Program (Non-Profit)
06.2018 - 09.2020
  • Provide crisis counseling and emotional support for children (elementary and intermediate) who have experienced traumatic or stressful events (ACEs) during past and present experiences. Providing a safe space to process these experiences, develop coping mechanisms, improve social and communication skills, and build resilience to manage the lasting impacts on their mental and physical health.
  • Monitor youth behavior and offered guidance and support for positive change. Provide conflict resolution skills in reducing incidents of aggression and improving peer relationships.
  • Create activity and lesson plans utilizing local sustainable agriculture to provide security and safety.

Education

Bachelor of Science - Community Health Education

Western Oregon University
Monmouth, OR
06.2020

Skills

  • Team collaboration
  • Problem-Solving
  • Effective Verbal & Written Communication Skills
  • Interpersonal Skills
  • Microsoft Word, Excel, PowerPoint
  • Leadership/ Supervising experience
  • Active Listening
  • Case management
  • Crisis Counseling
  • Client Advocacy
  • Case Documentation and reporting
  • Conflict Resolution
  • Adaptability
  • Organization and multitasking
  • Hardworking/Respectful/ Committed

Certification

  • CPR/AED Certification

Timeline

Adult Mental Health Division Case Manager

Aloha House
08.2023 - Current

Visual Merchandising Manager/Guest Experience Leader

Lululemon Athletica
08.2022 - 10.2024

Community Liaison

Partners In Development Foundation
08.2021 - 03.2022

Barista/ Cashier

Maui Coffee Roasters
04.2021 - 11.2023

Provider Service Assistant/ Medical Assistant

Maui Medical Group
09.2020 - 05.2021

Youth Program Specialist

Ho'oulu Na Kamali'i Youth Program (Non-Profit)
06.2018 - 09.2020

Bachelor of Science - Community Health Education

Western Oregon University

Similar Profiles

CREATE PROFILE
Gabriella Alonso