Gabriella Austill
Busch Gardens Williamsburg
Yorktown,VA
2
years of professional experience
Positive and adaptable professional with experience in customer-facing roles. Strong focus on customer service with proven skills in teamwork, problem-solving, and attention to detail, contributing to operational safety and efficiency. Known for delivering exceptional guest experiences and maintaining cleanliness in high-pressure environments.
Work History
Team Member
2 Months- Supported team in delivering exceptional guest experiences through friendly and efficient service.
- Collaborated with team members to enhance operational efficiency during peak visitor times.
- Operated various park equipment following safety protocols to ensure guest safety and enjoyment.
- Assisted in maintaining cleanliness and organization of assigned areas throughout the park.
- Engaged with guests to provide information, directions, and assistance as needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to team success by completing jobs quickly and accurately.
Lifeguard
3 Months- Responded swiftly to emergency situations, administering first aid and rescue techniques as needed.
- Administered first aid and rescue techniques during emergency situations.
- Enforced facility rules and guidelines to maintain a safe environment for guests.
- Conducted routine safety checks on equipment and facilities, reporting maintenance issues promptly.
- Provided excellent customer service, addressing guest inquiries and concerns effectively.
- Participated in regular drills to enhance emergency preparedness and team coordination.
- Maintained cleanliness of pool areas, ensuring a welcoming atmosphere for visitors.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Team Member
10 Months- Contributed to daily operations by restocking supplies and maintaining inventory levels across designated areas.
- Participated in training sessions to learn best practices for customer service and safety procedures.
- Learned all required tasks quickly to maximize performance.
- Gained skills in essential tasks to improve overall performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Addressed and resolved customer complaints in a polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained clean and orderly store environment, ensuring a pleasant shopping experience for customers.
Education
Associate of Arts - Business Administration And Management
Skills
Customer service
Cleaning
Workplace safety
Attention to detail
Following instructions
Team collaboration
Instruction adherence
Sanitation practices
Adaptability to change
Peer support
Safety compliance
Self motivation
Positive attitude
Leadership qualities
Team building
Timeline
Team Member
Busch Gardens Williamsburg
11.2022 - 01.2023Read More
Lifeguard
Water Country USA
03.2022 - 06.2022Read More
Team Member
Dunkin
01.2021 - 11.2021Read More
Virginia Peninsula Community College
Associate of Arts from Business Administration And Management
Read More