Gabriella Brown
New Braunfels,TX
Summary
Experienced in healthcare operations, skilled in ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization techniques to enhance clinic operations, resulting in improved efficiency and patient satisfaction. Possesses a strong understanding of regulatory compliance and quality assurance, maintaining high standards in patient care and staff performance.
Overview
7
7
years of professional experience
1
1
Language
Work History
Practice Manager
Optometry Clinic
New Braunfels, Texas
06.2022 - Current
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Executive Assistant
Tinker & Rasor
10.2021 - 06.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Customer Service Representative
Progressive
11.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Front End Supervisor
Best Buy
10.2017 - 11.2020
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience
- Enhanced operational efficiency and reduced expenses by developing and optimizing standard practices.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Skills
Decision-making
Time management
Scheduling coordination
Patient confidentiality
Quality patient care delivery
Timeline
Practice Manager
Optometry Clinic
06.2022 - Current
Executive Assistant
Tinker & Rasor
10.2021 - 06.2022
Customer Service Representative
Progressive
11.2020 - 10.2021
Front End Supervisor
Best Buy
10.2017 - 11.2020
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