Gabriella Burch

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Created seasonal beverage menu, driving increased interest and sales during holiday periods.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.
• Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
• Helped management keep adequate supply on hand by notifying of shortages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.

I worked with Molly performing gardening and yard maintenance. I would also do house sitting when needed. This would include taking care of the animals and house cleaning.

• Provided pet care services, including feeding, walking, and administering medications.
• Monitored home security systems, promptly addressing any issues or alerts.
• Maintained clear communication with homeowners regarding property status and needs.
• Ensured timely upkeep of plants and gardens, enhancing overall property appearance.
• Developed trust with homeowners through consistent reliability and responsible behavior.
• Fed and walked pets, cleaning up after pets indoors and outdoors.
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
• Cared for houseplants by frequently watering during owners' absence.
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
• Brought in mail and newspaper to maintain appearance of activity at client residence.
• Collected, forwarded or signed for mail, packages, or home services.
• Answered telephone and doorbell, took messages, and relayed information to owner.
• Maintained lawn and outdoor property for house to appear “lived-in.”
• Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
• Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.