Gabriella Butler
Newport,NH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Aroma Joes
Newport, NH
02.2025 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Waitress/Hostess
Helens Place LLC
Grantham, NH
01.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
Shift Lead
Fenton’s Landing
Sunapee, NH
06.2021 - 08.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Trained new employees on operating cash registers effectively
- Prepared and assembled sandwiches, wraps, and salads according to customer specifications
- Collaborated with team members to prioritize tasks and maintain smooth operations during busy periods
- Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
Education
High school diploma or GED -
Sunapee Middle High School
Sunapee, NH06.2024
No Degree - Health Sciences
Southern New Hampshire University
Hooksett, NH06-2029
Skills
- Microsoft PowerPoint
- First aid
- CPR
- Customer service
- Basic math
- Restaurant experience
- Serving
- Experience with children
- Microsoft Word
- Time management
- Cash register
- Retail sales
- Medical terminology
- Communication skills
- Barista experience - Barista experience (1-2 years)
- Phone etiquette
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Exceptional customer service
- Team leadership
- Decision-making
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Languages
English
Timeline
Barista/Cashier
Aroma Joes
02.2025 - Current
Waitress/Hostess
Helens Place LLC
01.2024 - Current
Shift Lead
Fenton’s Landing
06.2021 - 08.2025
High school diploma or GED -
Sunapee Middle High School
No Degree - Health Sciences
Southern New Hampshire University