SEYUN HAN
Pullman,WA
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Starbucks Itaewon Store
07.2024 - 12.2024
- Served over 300 customers per day while providing exceptional customer experience
- Collaborated with the team to maintain a clean workplace, contributing to improvement in health and safety inspection scores
- Greeted customers and provide positive interactions in a friendly and courteous manner to facilitate brand loyalty
- Assisted other baristas in handling high volume orders while maintaining the efficient preparation of customer orders
Sergeant
South Korea Army
01.2023 - 06.2024
- Established production priorities, created workflow schedules, delegated tasks and ensured weekly maintenance actions were completed on-time with focus on quality and safety
- Conducted regular inspections and maintenance and achieved a reduction in equipment downtime and peak performance
- Translator during US and South Korea joint military exercises
- Supported the Branch office organizing and maintaining classified documents including letters, memos, reports, and briefings
Sales Staff
KT (Korean Telecom)
06.2022 - 09.2022
- Provide customer support for telecommunications services, addressing inquiries, troubleshooting technical issues, and assisting with billing inquiries
- Assist in promoting and explaining various telecom products and services to customers
- Maintain up-to-date knowledge of new products, services, and promotions to provide accurate information
- Collaborated on various marketing projects to improve brand awareness and increase inbound customer interest
Education
Bachelor of Science - Mechanical Engineering
WASHINGTON STATE UNIVERSITY
Pullman, WA05.2026
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Bilingual
- Customer Support
- Goal-oriented mindset
- Sales strategy development
- Time management
Certification
- Certificate in Translation and teaching Korean – WSU Korean Language Table.
Timeline
Barista/Cashier
Starbucks Itaewon Store
07.2024 - 12.2024
Sergeant
South Korea Army
01.2023 - 06.2024
Sales Staff
KT (Korean Telecom)
06.2022 - 09.2022
Bachelor of Science - Mechanical Engineering
WASHINGTON STATE UNIVERSITY
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