Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Hi, I’m
Shanika Haider
Boca Raton,FL
Summary
Overview
6
years of professional experience
2
Certifications
1
Language
Work History
Icy bean
Barista/Cashier
10.2025 - Current
Job overview
- Worked mostly closing shifts and handled the shop on my own, making sure everything ran smoothly from start to finish.
- Greeted customers with a friendly, upbeat attitude and made sure everyone felt comfortable and taken care of.
- Made shaved ice, coffee, and drinks accurately and consistently, even during random little rushes.
- Kept the shop clean, stocked, and organized, and handled all closing tasks like cleaning machines, counting the register, and locking up.
- Stayed calm and positive while working solo, solving small problems quickly and keeping the vibe light and enjoyable.
- Built good relationships with regulars and helped create a welcoming, easygoing atmosphere.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
family
Volunteer Elderly Care
12.2019 - Current
Job overview
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Recorded patients’ pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Observed the health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility, and balance. Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matters. Guided patients to the restroom to support bladder and bowel relief requirements.
Foxtail Coffee Co.
Shift Leader/Barista
01.2024 - 01.2026
Job overview
- Greeted guests in a friendly manner as they entered the store and informed them about daily coffee and food specials.
- Took customer orders and entered them into the point-of-sale system.
- Created coffee and other beverages and prepared food products.
- Kept the restaurant, line, and backroom clean and tidy at all times.
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Delivered excellent customer service and prompt food and beverage delivery.
- Washed dishes and restocked the bar line for continued fast service capabilities.
- Made and served 400+beverages per day with speed, quality and consistency.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Delray goodies
Boba Barista
07.2023 - 01.2024
Job overview
- Maintained and operated boba machines, blenders, and other equipment.
- Memorized recipes for 57 specialty beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Conducted successful cash audits at the end of each shift.
- Operated register using Clover POS system.
- Provided world class customer service with a friendly attitude, balancing customer relations with fast and efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
- Trained 2 employees in 3 months.
Education
Boca Raton Communty HighschoolBoca Raton, FL
High School Diploma
05-2022
University Overview
Palm Beach State CollegeLake Worth, FL
Associate of Arts
05.2001
University Overview
Skills
Clean workspace maintenance
Food handling
Accommodations guest complaints handling
Leadership
Espresso machines
Conflict management
Restaurant experience
Friendly demeanor
Presentation skills
Computer operation
Inventory control
Attention to detail
Casual dining experience
Recipe adherence
Project management
Microsoft Excel
Barista Experience
Hotel and accommodations guest inquiries
Cash handling
Team management
Stocking
Cash register
Serving
Customer service
Basic math
Blogging
Customer support
Inventory management
Greeting customers
Hospitality industry experience - Hospitality industry experience (3-5 years)
Microsoft Outlook
Microsoft Office
10 years Microsoft
Analysis skills
Adobe Photoshop
Customer inquiry handling
Caregiving
Organizational skills
English
Office management
Sales
Food safety
Order fulfillment
Managing hospitality teams
Hotel and accommodations guest feedback handling
Budgeting
Photoshop
5 years Bilingual- Bangla
Maintaining an organized workspace
Guest rapport building
Guest services - Guest services experience (3-5 years)
Proactive hotel and accommodations guest assistance
Client inquiry handling
Espresso coffee making
POS
Hotel and accommodations guest follow-up
Graphic design
Latte art
Merchandising
Phone communication
Math
OpenTable
Food service
Graphic Design
Time management
1 year Compassionate Client Care
Photography
Food service management
In-person customer service
Local attractions guest recommendation
Marketing
Friendly and outgoing
Coffee expertise
Menu memorization
Shift Management
Communication skills
Hospitality
Sanitation
Upselling
Coffee experience
Espresso machine operation
Active listener
Adaptive and creative
Exceptional customer service
Excellent memory
Decision-making
Certification
CPR Certification November 2023 to November 2025
Timeline
Barista/Cashier
Icy bean
10.2025 - Current
Shift Leader/Barista
Foxtail Coffee Co.
01.2024 - 01.2026
Boba Barista
Delray goodies
07.2023 - 01.2024
Volunteer Elderly Care
family
12.2019 - Current
Palm Beach State College
Associate of Arts
05.2001
Boca Raton Communty Highschool
High School Diploma