Gabriella Cookson
St Louis,MO
Summary
Dedicated and personable customer service professional with over 7 years of experience in delivering exceptional service. Skilled in active listening and problem-solving to address customer needs efficiently. Ready to contribute my expertise and enthusiasm to elevate the customer service experience and drive company success
Overview
7
7
years of professional experience
Work History
Bartender
Quintessential Dining And Night Life
09.2023 - Current
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers..
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.
- Serving specialty cocktails during dinner and drinks during night life.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
Server
Broadway Oyster Bar
05.2021 - 11.2023
- Maintained a clean and organized work station, ensuring the highest level of food safety standards.
- Collaborated with kitchen staff to ensure timely and accurate delivery of orders.
- Provided exceptional customer service through friendly interactions and prompt attention to special requests.
- Helped kitchen staff food run to tables
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Server
54th Street Grill & Bar
03.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess and Server
Pasta House Company
05.2017 - 08.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Cashier
Walgreen's Pharmacy
01.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associates Degree - Elementary Education
Missouri Baptist University
St Louis, MO2025
High School Diploma -
Mehlville High School
St Louis, MO06.2019
Skills
- Time Management
- Interpersonal
- Multitasking
- Collaboration
- Product Knowledge
- Microsoft Office Proficiency
- Guest Engagement
Timeline
Bartender
Quintessential Dining And Night Life
09.2023 - Current
Server
Broadway Oyster Bar
05.2021 - 11.2023
Server
54th Street Grill & Bar
03.2019 - 09.2020
Hostess and Server
Pasta House Company
05.2017 - 08.2018
Cashier
Walgreen's Pharmacy
01.2017 - 01.2018
Associates Degree - Elementary Education
Missouri Baptist University
High School Diploma -
Mehlville High School
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