GABRIELLA DELGADO
Miami
Summary
As an adept Liaison Officer, possess strong experience in managing communications between organizations and key stakeholders. Notable strengths include conflict resolution skills and the ability to build and maintain relationships with internal and external parties. Made significant contributions through successfully facilitating communication, resolving issues, and ensuring objectives align across parties involved.
Overview
4
4
years of professional experience
Work History
Referral Liaison
Ring Ring Marketing
01.2025 - Current
- Maintain and grow strategic B2B relationships with partner companies that align with client needs and services offered
- Facilitate referral exchanges by coordinating introductions between our clients and partner companies
- Track all inbound referrals received from external partners and all outbound referrals made to them
- Manage payout incentives for both internal and external referrals ensuring accurate documentation and timely processing
- Identify potential new partnerships to expand value-added services available to clients
Special Projects
Ring Ring Marketing
11.2024 - Current
- CRM Software Development: Identified inefficiencies in CRM and day-to-day operations, implemented solutions that streamlined routine tasks and reduced administrative workload; updated internal software to support more efficient workflows.
- White Paper Project: Designed informational graphics showcasing all RRM services, enabling sales teams to enhance cold calls, lead generation efforts, and industry convention presentations.
- Customer Experience Task Force: Partnered with a 5-member team to evaluate and improve client touchpoints, driving higher retention; developed and distributed a survey to 500+ clients to gather actionable feedback for service enhancements.
Implementation Coach
Ring Ring Marketing
04.2023 - Current
- Act as primary client liaison, guiding businesses through the implementation of digital marketing strategies tailored to their goals.
- Manage onboarding and strategy sessions to align marketing objectives with measurable performance metrics (e.g., call volume, website traffic, conversions).
- Monitor ongoing campaign performance across SEO, PPC, and website optimization; provided data-driven recommendations to improve results.
- Conduct regular coaching calls and performance reviews on a weekly and monthly basis, ensuring clients understand analytics, campaign direction, and strategic adjustments.
- Collaborate cross-functionally with internal marketing, design, and technical teams to execute timely updates and address client needs.
- Build strong client relationships through proactive communication, personalized support, and results-focused accountability.
Director of Social Media / Influencer Outreach
Marketing End 2 End
03.2022 - 03.2023
- Worked closely with clients to standardize an organic marketing plan to optimize social performance.
- Actively sought out influencers that matched target customers to utilize for organic and paid partnerships.
- Worked closely with the agency owner to develop better inbound strategies through influencer ads.
- Successfully crafted compelling and effective copy for a range of clients in various industries, resulting in increased engagement and conversions
Client Success Manager
Marketing End 2 End
12.2021 - 03.2022
- Managed internal conversations with clients to increase transparency and streamline communication.
- Created and organized a slack channel to better streamline internal conversation between coworkers.
- Handled all scheduling and day-to-day operations within the agency.
- Managed all equipment purchasing and video/photo shoot scheduling.
Education
Bachelor of Arts - Sociology
University of Florida
Gainesville, FLSkills
- Microsoft Suite
- Google Workspace
- Asana
- CRM Management and Improvement
- Social Media Management
- SaaS
- SDR Management
- Project Management
- Account Management
- English and Spanish Proficient
- B2B partnership development
Timeline
Referral Liaison
Ring Ring Marketing
01.2025 - Current
Special Projects
Ring Ring Marketing
11.2024 - Current
Implementation Coach
Ring Ring Marketing
04.2023 - Current
Director of Social Media / Influencer Outreach
Marketing End 2 End
03.2022 - 03.2023
Client Success Manager
Marketing End 2 End
12.2021 - 03.2022
Bachelor of Arts - Sociology
University of Florida
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