Gabriella Denham-Hernandez

• Advised clients on the tax implications of their investments and purchases.
• Evaluate current insurance policies and recommend additional coverage when needed
• Identified areas of improvement within the company's processes and procedures.
• Performed administrative tasks such as filing paperwork or updating databases.
• Maintain all insurance documents in a confidential way.
• Developed and maintained relationships with clients to ensure customer satisfaction.
• Assisted customers in selecting the right life insurance coverage for their needs.
• Conducted market research to identify potential new products and services.
• Provided personalized service to clients by phone, email, or in-person meetings.
• Negotiated terms of policy with clients to ensure maximum benefit for both parties.
• Analyzed client portfolios to determine best investment opportunities.
• Educated clients on various types of life insurance policies available in the market.

• Assist customers with account inquiries, closures, collections, returns and ensure all customer maintenance and issues are resolved in a timely manner with daily follow-up.
• Support Branch profitability by exceeding all personal sales goals as determined by management.
• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Responded promptly to customer emails, phone calls and requests for information.
• Uncover sales and service opportunities to achieve personal sales goals through direct selling and referral of Mortgage loans, small business loans and investment products and services.
• Demonstrate exceptional customer service while assisting and resolving daily customer inquiries for account maintenance.
• Analyzed financial documents provided by customers to determine their needs.

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• Maximized the restaurant's profitability by maintaining high standards for food quality, guest services and budget
• Managed and trained multiple employees for food preparation and customer service
• Maintained cost control, analyzed sales reports, and overlooked daily reports.