Billy Pinéra ELVE
Orlando,FL
Summary
Translator / Interpreter (English, French, Haitian Creole), English as a Foreign Language Teacher, Business Manager, Youth leader Translator / interpreter for7 years; EFL, and ESL teacher for10 years, Founder of Educative Community of Haiti, CEO of RightWord translation (Haiti). Fluent Haitian Creole, French, English and basic Spanish speaker.
Life insurance professional equipped to drive strategic growth and deliver exceptional client solutions. Demonstrates expertise in client relationship management, risk assessment, and policy recommendations. Strong focus on team collaboration and adapting to changing needs. Known for reliability, customer-centric approach, and achieving impactful results. Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
11.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 100%.
ESL Teacher
Ideal English Schools
10.2024 - Current
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Set assessments to measure student progress and identify growth opportunities.
- Modified curriculum plans with colleagues to meet changing student needs.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
ESL Teacher
Language On, Orlando
05.2024 - Current
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
- Set assessments to measure student progress and identify growth opportunities.
- Modified curriculum plans with colleagues to meet changing student needs.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Reading and Math Tutor
Huntington Learning Center
03.2024 - Current
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Promoted a positive learning environment by establishing clear expectations and encouraging active participation during tutoring sessions.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
- Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
- Created and shared math resources and materials to boost student comprehension.
CEO and Interpreter
RightWord Translation
08.2016 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Customer Service Representative
Arise
02.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
English Teacher (Part Time)
Lycée L’Amitié de Ganthier
10.2015 - 02.2024
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Teacher (Part Time)
Louverture Cleary School
09.2014 - 02.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
English Teacher
Marie Reine Immaculée
09.2013 - 06.2016
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Supervisor
Metropolitan Solid Waste Collection Service (SMCRS)
10.2012 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Security Agent
Longport Haiti, Toussaint Louverture International Airport
12.2013 - 02.2014
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
Education
High school diploma I -
Louverture Cleary School
HAITI03.2008
High school diploma II -
Louverture Cleary School
HAITI01.2011
Business Management Bachelor Degree -
Institut Des Hautes Etudes Commerciales Et Economiques (IHECE)
HAITI01.2015
Modern Languages Bachelor Degree -
Ecole Normale Supérieure (ENS) / UEH
HAITI01.2015
Office Software certificate -
Complexe Educatif Du Bel-Air
HAITI01.2012
Skills
- Ability to translate and/or interpret in these languages: Haitian Creole, French, English
- Ability to educate people
- Knowledge of office software and others: Word, Excel, Powerpoint, Access, and Quickbooks
- Great ability to learn
- Excellent interpersonal and communication skills
- Ability to evolve in multicultural environments
- Good ability to work in team, independently, under pressure
- Good ability to drive cars and ride motorcycles
- Insurance policy sales
- Building relationships
- Client service
Certification
- Certificate of Completion of Child Abuse Oct2024
- Life Insurance Licence Oct2024
- Signature Court Interpreter class Completion certificate – June2024
- Introduction to NanoTechnology Certificate –2021
- Bible Study :2018 –2021; Institut Biblique de la Croix-des-Bouquets (IBC)
- Foreign Language Teaching – May2013, Harvard University
Languages
English
Native or Bilingual
Timeline
Life Insurance Agent
Primerica
11.2024 - Current
ESL Teacher
Ideal English Schools
10.2024 - Current
ESL Teacher
Language On, Orlando
05.2024 - Current
Reading and Math Tutor
Huntington Learning Center
03.2024 - Current
Customer Service Representative
Arise
02.2024 - 04.2024
CEO and Interpreter
RightWord Translation
08.2016 - Current
English Teacher (Part Time)
Lycée L’Amitié de Ganthier
10.2015 - 02.2024
English Teacher (Part Time)
Louverture Cleary School
09.2014 - 02.2024
Security Agent
Longport Haiti, Toussaint Louverture International Airport
12.2013 - 02.2014
English Teacher
Marie Reine Immaculée
09.2013 - 06.2016
Supervisor
Metropolitan Solid Waste Collection Service (SMCRS)
10.2012 - 04.2016
- Certificate of Completion of Child Abuse Oct2024
- Life Insurance Licence Oct2024
- Signature Court Interpreter class Completion certificate – June2024
- Introduction to NanoTechnology Certificate –2021
- Bible Study :2018 –2021; Institut Biblique de la Croix-des-Bouquets (IBC)
- Foreign Language Teaching – May2013, Harvard University
High school diploma I -
Louverture Cleary School
High school diploma II -
Louverture Cleary School
Business Management Bachelor Degree -
Institut Des Hautes Etudes Commerciales Et Economiques (IHECE)
Modern Languages Bachelor Degree -
Ecole Normale Supérieure (ENS) / UEH
Office Software certificate -
Complexe Educatif Du Bel-Air
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