ANAIKA NAPHTALIE PAUL
Tampa,FL
Summary
Operations-focused financial services professional known for accountable cash handling, regulatory compliance, and accurate daily balancing. Background includes vault and cage oversight, team training and scheduling, revenue accounting support, and customer service across high-volume operations. Completed ABA certificates in banking and deposit functions and brings a steady, detail-driven approach to bank teller and personal banker roles.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Licensed Insurance Agent – Medicare Inbound Calls
Improve Insurance
Tampa, FL
06.2026 - Current
- Answered inbound Medicare calls, addressing customer inquiries regarding coverage options.
- Utilized active listening and clear language to identify customer needs and articulate plan features, benefits, and costs.
- Built rapport and maintained customer trust, guiding callers through insurance decisions and next steps.
- Apply product knowledge, attention to detail, and strong communication in customer-focused, call-driven setting.
Cage Supervisor
Seminole Hard Rock Hotel & Casino
Tampa, FL
06.2023 - 05.2026
- Oversaw cage inventory and daily operations for Main Bank, Chip Bank, Marker Bank, Vault, Kiosk, Jackpot, and Poker Cage functions, maintaining operational efficiency.
- Handled vault cash and supported cash-control responsibilities within casino cage operations, ensuring accuracy, security, and accountability.
- Followed regulatory requirements, internal controls, and established operating procedures when handling cash and overseeing cage activities.
- Interviewed, trained, scheduled, evaluated, and supervised assigned employees; supported consistent procedures and team performance.
- Resolved customer questions and complaints professionally, enhancing customer satisfaction and maintaining positive relations.
Revenue Accountant
Seminole Hard Rock Hotel & Casino
Tampa, FL
06.2022 - 06.2023
- Supported monthly, quarterly, and annual closing activities, contributing to accurate budget forecasts and tax preparation.
- Monitored accounting transactions to ensure accuracy, facilitating timely financial reporting and bank payments.
- Evaluated balance sheets and profit-and-loss statements to maintain accuracy of financial records.
Count Team Member Supervisor
Seminole Hard Rock Hotel & Casino
Tampa, FL
10.2020 - 06.2022
- Trained new employees in cash-handling practices and operational procedures, ensuring consistent knowledge transfer and adherence to standards.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts; balanced daily cash totals with a strong focus on accuracy.
- Resolved employee and customer concerns by collaborating across departments, enhancing service quality and maintaining operational efficiency.
Education
Bachelor of Science - Psychology
Western Governors University (WGU)
12-2027
Bachelor of Science - Business Analytics and Information Systems
University of South Florida (USF)
Tampa, FL12-2023
Business Administration coursework -
Hillsborough Community College
Tampa, FL08-2021
Skills
- Customer Service
- Needs assessment
- Sales referrals
- Conflict Resolution
- Relationship building
- Vault operations
- Cash Reconciliation
- Accountable Cash Controls
- Regulatory compliance
- Financial reporting
- Microsoft Office
- Data efficiency
- SQL
- Tableau
- HTML
- Visual C#
- Information Systems
- Team Leadership
- Deposit Function Fundamentals
- Languages: Haitian Creole (Fluent)
- French (Fluent)
- English (Advanced)
- Spanish (Beginner)
Certification
- American Bankers Association (ABA) – Bank and Wealth Management Certificate | October 2026
- American Bankers Association (ABA) – Bank and the Deposit Function Certificate | October 2026
- American Bankers Association (ABA) – Effective Referral Certificate | October 2026
Timeline
Licensed Insurance Agent – Medicare Inbound Calls
Improve Insurance
06.2026 - Current
Cage Supervisor
Seminole Hard Rock Hotel & Casino
06.2023 - 05.2026
Revenue Accountant
Seminole Hard Rock Hotel & Casino
06.2022 - 06.2023
Count Team Member Supervisor
Seminole Hard Rock Hotel & Casino
10.2020 - 06.2022
Bachelor of Science - Psychology
Western Governors University (WGU)
Bachelor of Science - Business Analytics and Information Systems
University of South Florida (USF)
Business Administration coursework -
Hillsborough Community College