Deja Powell
Hazelwood,MO
Summary
Eager to secure a Customer Service Representative remote position, bringing forth a strong background in client relations and problem-solving from diverse roles in healthcare and sales environments. Committed to enhancing customer experiences and adept at handling inquiries with efficiency and empathy, poised to contribute to team success through hard work and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Licensed Medicare Insurance Agent
TZ Insurance Solutions LLC
, Remote
11.2022 - Current
- Assisted clients with Medicare enrollment, efficiently managing 20-40 calls daily, and provided knowledgeable guidance on plans from insurers including Aetna, United Healthcare, Anthem, and Aflac, leveraging e-learning tools to maintain up-to-date industry knowledge while working remotely
Medical Assistant
Carol Merritt Eyecare
07.2020 - 11.2022
- Maintained a hygienic environment by sterilizing medical instruments and ensuring the efficient organization of examination rooms
- Conducted pre-examination processes, including obtaining patient histories and guiding them to their respective exam rooms in readiness for physician consultation
- Coordinated patient care by managing appointment scheduling, patient registration, and the distribution of medication samples according to physician instructions
- Facilitated diagnostic procedures and collected essential patient data through various tests, such as Visual Field, OCT, and Topography, for physician analysis
Inbound Sales Rep
Spectrum
03.2017 - 05.2020
- Delivered comprehensive product and service information to customers, ensuring clarity on marketing campaigns, promotions, and addressing concerns effectively
- Enhanced customer experience by providing timely and accurate support for new subscriber orders, account inquiries, and processing payments
- Contributed to team development by training new hires through various methods, including shadowing and role-play, to ensure adherence to company standards
- Maintained high levels of customer satisfaction by resolving inquiries and complaints efficiently, fostering empathetic client relationships, and consistently meeting established service benchmarks
Account Relations Rep
Conifer Healthcare Solutions
07.2014 - 02.2017
- Managed daily processing of insurance claims, including the review and resolution of 45 Explanation of Benefits (EOBs), ensuring the prompt expedition of physician payments and the minimization of rejections and denials
- Conducted thorough investigations of insurance claims, developed action plans for injury claims, and applied cost-containment strategies to effectively reduce claim expenses
- Maintained meticulous records and confidentiality of patient information, accurately processed policy documentation, and facilitated insurance verifications to uphold financial integrity and support revenue cycle objectives
Education
Life And Health Insurance -
AHIP
06.2023
McCluer Highschool -
01.2014
Skills
- Medical Terminology
- Customer Service
- Billing and Payment Processing
- Insurance Claims Processing
- Data Entry
- Communication
- Team Building
- Detail-Oriented
- Multitasking
- Problem Solving
- Effective Communication
- Active Listening
- Empathy
- Computer Literacy
- Patience
- Product Knowledge
- Time Management
- Conflict Resolution
- Fast Learner
- Independent Work
- Dual Screen
- Troubleshooting
- Focused
- Continuous Improvement
- Customer Inquiry Response
- Collaboration
Timeline
Licensed Medicare Insurance Agent
TZ Insurance Solutions LLC
11.2022 - Current
Medical Assistant
Carol Merritt Eyecare
07.2020 - 11.2022
Inbound Sales Rep
Spectrum
03.2017 - 05.2020
Account Relations Rep
Conifer Healthcare Solutions
07.2014 - 02.2017
Life And Health Insurance -
AHIP