Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Gabriella Duarte

Fairhaven,MA

Summary

Experienced and reliable customer service representative with extensive experience providing assistance in a busy call center and receptionist style setting. Strong dedication and experience with helping customers resolve issues and cultivating a positive image of the office. Excellent in both team environments and alone. Ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Web Orders Customer Service Representative

R&W Rope
01.2022 - 01.2023
  • Answered and directed calls to the office.
  • Handled emails, inbound calls, and outbound calls
  • Directed customer calls to the relevant person.
  • Assisted with office organization and cleaning.
  • Managed the ordering of office and cleaning supplies.
  • Assisted in the mailing and emailing of customer invoices.
  • Handled the filing of all office paperwork.
  • Created invoices for all walk in customers.

Dispatch/ 911 operator

Fairhaven Police Dept
09.2022 - 11.2022
  • Answered 911 calls and dispatched whichever responders necessary
  • Maintained a calm and comforting demeanor to ensure callers could accurately relay their situation
  • Used quick thinking skills to ensure that the correct responders were sent to each emergency
  • Used deescalation skills in office and on the phones to ensure safe and successful communication.

Sandwich Artist

Subway Walmart
06.2018 - 09.2022
  • Taking orders for customers
  • Counting the money in the morning and at closing
  • Prepping daily stock, while maintaining a clean and safe work environment
  • Prepared all food orders within a 2-3 minute time frame.

Domestic Violence Victim Advocate

New Bedford Police
11.2019 - 03.2020
  • Domestic Violence Witness/Victim,
  • Assisted victims in filling out restraining and harassment orders and prepared pamphlets and informative papers that showed them next steps
  • Organized and filed police reports, and kept updated records of needed statistics
  • Updated address information and mailed out informational letters
  • Sat with victims in the courtroom so they would not feel intimidated.

Busser/ Hostess

Riccardis
06.2018 - 10.2018
  • Provided a clean and pleasant dining experience by clearing, sanitizing or resetting tables
  • Ensured that the restaurant is well stocked with necessary items such as silverware, plates, napkins, and glasses
  • Maintained a pleasant attitude when taking and reporting complaints and issues.

Education

Associates - Biotechnology and Forensic Science

Bristol Community College
Fall River, MA
2025

Associates - Criminal Justice

Bristol Community College
Fall River, MA
05.2022

Skills

  • Experienced with people
  • Easy to talk to
  • Good time management skills
  • Experienced with printers, computers, and copy machines
  • Excellent English skills
  • Knowledge of safety principles and basics
  • Committed, loyal, and hardworking with good teamwork skills

Certification

  • Deans List (high academic Honors) 2018,2019,2020,2021,2022
  • OSHA Certified (2020)
  • CPR and First Aid Certified (active 2020)
  • Narcan trained (2020)

Volunteer Work

  • New Bedford Half Marathon- Water Station- 3 years
  • Dona Palumbo- Jane Doe No More- 3 years
  • GNB Youth Court- 3 Years
  • Gifts to Give-2 Years
  • GNBVT security and traffic direction. -1 Year

Timeline

Dispatch/ 911 operator

Fairhaven Police Dept
09.2022 - 11.2022

Web Orders Customer Service Representative

R&W Rope
01.2022 - 01.2023

Domestic Violence Victim Advocate

New Bedford Police
11.2019 - 03.2020

Sandwich Artist

Subway Walmart
06.2018 - 09.2022

Busser/ Hostess

Riccardis
06.2018 - 10.2018

Associates - Biotechnology and Forensic Science

Bristol Community College

Associates - Criminal Justice

Bristol Community College

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Gabriella Duarte