Kathie Wilson
Litchfield,IL
Summary
Customer Service Representative offering 30+ years' experience in customer satisfaction. Excellent communication and critical thinking skills. Dedicated to achieving company expectations and surpassing them. Strong rapport with customers and fellow team members of a company. Experienced in CSR Management.
Overview
18
18
years of professional experience
Work History
Outbound Customer Service Representative
Merchant Gift Certificates
08.2017 - 12.2019
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Educated customers on offerings and upsold products and services to increase revenue.
- Followed up on leads produced by outbound marketing campaigns based on established criteria
- Contacted customers after the sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Rose's Cleaning Service
05.2016 - 08.2017
- Set appointments
- Collaborated with diverse individuals
- Payroll
- Scheduling.
Production
Unique Temporary Staffing
06.2013 - 08.2016
- Schutt Sports-packet, labeled and shipped orders to companies and individuals
- Sierra built parts, packaged, and boxed for orders.
Crew Member
Portillo's Hot Dogs
04.2012 - 04.2013
- Making Decisions
- Solving Problems
- Training and Teaching Others
- Communicating with Supervisors, Peers, or Subordinates.
- Took orders, prepared meals, and collected payments
- Prepared products following restaurant, health, and safety standards and procedures
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
Dietary/Industries
Decatur Correctional Center
04.2008 - 03.2012
- Cooked for a population of seven hundred in the dietary department this included but was not limited to hot/cold meals, breads, desserts, and side dishes
- Served meals to residents following established schedules and dietary procedures
- Unloaded trucks for both departments
- Industries department cut patterns for IDOT safety wear
- Inventory, inspection of equipment, and quality control.
Homemaker
Wilson Home
07.2003 - 03.2007
- Cooked meals
- Human Resources
- Interacted with children with age ranges of 0-20
- Attended/scheduled class and/or Teacher conferences
- Telephone communications.
- Provided companionship and emotional support to enhance mood and quality of life
- Completed household tasks by assisting with laundry, light housekeeping, and grocery shopping
- Handled incoming mail, bills, and invoices and completed appropriate actions
Kitchen Supervisor
Rt 66 cafe
12.2001 - 07.2003
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and take part in kitchen and dining area cleaning activities
- Resolve customer complaints about food service
- Control inventories of food, equipment, small ware, and liquor, and report shortages to appointed personnel
- Judging the Qualities of Things, Services, or People Training and Teaching Others Inspecting Equipment, Structures, or Material.
- Controlled food costs and managed inventory
- Developed kitchen staff through training, disciplinary action, and performance reviews
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and reduce waste
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
- Planned and executed promotions and special events in close collaboration with management
Education
Some College (No Degree) - Criminal Justice
University of Arizona Global Campus
CaliforniaSome College (No Degree) - Criminal Justice
Grand Canyon University
ArizonaFamily circumstances Certificate - Human Resources Management
Richland Community College
Decatur, IL01.2009
Some College (No Degree) - Legal Studies
Kaplan University
Chicago, ILSkills
- Willing to take on added responsibilities and challenges
- Displays excellent time management with high diligence
- Effective team member
- Strong mindfulness, Proficient listening skills; initiative-taking, creative
- Possesses effective planning, organizational, communication, presentation, and people skills
- Able to supervise groups of 15
- Experienced in scheduling
- Experienced in hiring potential employees as well as dismissing employees
Awards
Top Operator of the week. Seven tours $3490 /Eff $499 04/1998 Top Sales (OB)five tours $10,970 sales/Eff $2,194 04/1998
Volunteer Experience
- Marie Wilkinson Food Pantry, Aurora, IL, 60506, Director, Diane Renner, 630)897-5431, 06/01/12, 04/01/13, Stocked shelves and distributed food to families as they entered the pantry, swept mopped, brought in grocery carts, and took out garbage after the pantry ended.
- Golden Circle, Litchfield, IL, 62056, Director, Peggy White, Retired, 05/01/98, 08/01/99, Cooked and packed meals for Meals on Wheels. Serve the seniors when they come to the Community Center to dine. Cleaned up after the meals swept, mopped, dishes, and trash detail.
References
- Robin Govia, (217)324-6602, Daycare Owner/Operator, Litchfield, IL
- Rachel Townsend, (217)250-6155, Skilled Caregiver, Litchfield, IL
Timeline
Outbound Customer Service Representative
Merchant Gift Certificates
08.2017 - 12.2019
Customer Service Associate
Rose's Cleaning Service
05.2016 - 08.2017
Production
Unique Temporary Staffing
06.2013 - 08.2016
Crew Member
Portillo's Hot Dogs
04.2012 - 04.2013
Dietary/Industries
Decatur Correctional Center
04.2008 - 03.2012
Homemaker
Wilson Home
07.2003 - 03.2007
Kitchen Supervisor
Rt 66 cafe
12.2001 - 07.2003
Some College (No Degree) - Criminal Justice
University of Arizona Global Campus
Some College (No Degree) - Criminal Justice
Grand Canyon University
Family circumstances Certificate - Human Resources Management
Richland Community College
Some College (No Degree) - Legal Studies
Kaplan University
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