Georgette Williams

Driven professional with a proven track record at Humana, adept in outbound sales and exceptional customer service. Excelled in enhancing customer satisfaction and meeting deadlines, leveraging skills in Salesforce and problem-solving. Cultivated strong client relationships, contributing to significant service improvements. Personable Call Center Representative persistent in making outbound calls to explain benefits and value of products and services. Politely interacts with prospects and listens to questions and concerns. Strong verbal, administrative, planning, organization and closing skills. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.

• Achieved a 95% customer satisfaction score by introducing Zendesk, Salesforce, for customer support.
• Supervised team of 10 staff members, ensuring efficient resolution of customer issues and improved response times.
• Collaborated with team of 5 in the development of new knowledge base.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.