Dejanique Jackson
Dallas,TX
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Outbound Customer Service Representative
Alorica
11.2021 - 04.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- supporting/scheduling a dispense of medication within script med
- capability to monitor drug coverage policies for multiple payers
- outbound calls to the payor and obtain a full benefit investigation and verify coverage and eligibility of the patient
- multitasking dual monitors
- respond to email, chats, and phone calls
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Home Care Provider
CDS In Texas
08.2018 - 10.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
High School Diploma -
Southwest Preparatory
San Antonio, TX02.2018
Skills
- Lead Sourcing
- Outbound Sales
- Salesforce
- Performance Marketing
- Needs Assessment
- Phone-Based Research
Timeline
Outbound Customer Service Representative
Alorica
11.2021 - 04.2023
Home Care Provider
CDS In Texas
08.2018 - 10.2021
High School Diploma -
Southwest Preparatory