Gabriella Edwards
Olympia,United States
Summary
I have work in the Customer Service Industry for 10 years now. I have exceptional people skills, always with 110% patience. I am able to work in fast paced environments and succeed with phenomenal results.
Overview
3
3
years of professional experience
Work History
Sales Champion
Macys
12.2023 - 02.2024
- Championed sales at Macys, driving revenue growth
- Contributed to the management team by helping with scheduling, managing the sales floor, and delegating tasks.
Fragrance Specialist
Macy’s
01.2024 - Current
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
Free Lance Artist
Bobbi Brown
06.2022 - 10.2022
- Enhanced brand image through creative artistry
- I would travel to different locations daily and provide artistry services while also pursuing a sales goal.
Prestige Team Lead
Macys
11.2023 - 11.2024
- Led the Prestige Team at Macys, ensuring high-end product promotions and events.
- Helped delegate tasks and provided help to all the counter, colleagues, and guest.
- Implemented new daily routines to uphold daily duties of the department.
Prestige Advisor
Ulta
12.2021 - 06.2022
- Guided clients through Ulta's prestige product line.
- Stayed up to date on new releases and techniques.
- Assisted customers in opening an account with our Loyalty programs.
Part Time Associate
Boot Barn
06.2021 - 08.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Certificate in Human Resources -
Weill Medical College of Cornell University
09.2023
Skills
- Leadership
- Analytical Thinking
- Communication
- Teamwork
- Problem Solving
- Adaptability
- Time Management
- Client Satisfaction
- Interpersonal
- Detail-oriented
- Conflict Resolution
- Organizational Development
Personal Information
Age: 26
References
- Ashley Hunt, Macys, +1 (360) 706-3137
- Austin Kunkel, Macys, +1 (425) 512-5827
- Karina Villasenor, Macys, (360) 508-5893
Hobbies and Interests
I love literature with hopes of pursuing a published novel in self regulation. Accompanied by the intent of using my own experiences of personal growth.
Languages
Spanish
Limited Working
Timeline
Fragrance Specialist
Macy’s
01.2024 - Current
Sales Champion
Macys
12.2023 - 02.2024
Prestige Team Lead
Macys
11.2023 - 11.2024
Free Lance Artist
Bobbi Brown
06.2022 - 10.2022
Prestige Advisor
Ulta
12.2021 - 06.2022
Part Time Associate
Boot Barn
06.2021 - 08.2021
Certificate in Human Resources -
Weill Medical College of Cornell University
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