Gabriella Firek
New York
Summary
Successful track record of cultivating and maintaining established industry relationships. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues. Strong attention to detail with robust passion for curating memorable clientele experiences.
Overview
9
9
years of professional experience
Work History
Maitre D'
Major Food Group
03.2024 - Current
- Greeted guests, escorted into venue and provided information about restaurant to encourage seamless flow of service.
- Coached and evaluated hostess to raise performance to company standard.
- Assistance to the customer experience manager in identifying new potential members, and regulars.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Proactively strategize with management to ensure excellent guest experience and generate new members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Development Manager
Delilah-Wynn Las Vegas
02.2021 - 10.2021
- Identify opportunities from target clientele, and effectively communicate these potential opportunities to the right team members and management
- Attend social and professional events as brand ambassador, and act as liaison between clientele and other various Wynn Departments.
- Cultivated a high-performing team environment that prioritized individual growth, collaboration, and shared success.
- Developed trusting relationships with partners for successful collaboration and long-term growth.
- Established long-term relationships with clients through effective communication and personalized service.
Client Operations Manager
Catch Hospitality Group
09.2019 - 10.2020
- Collect clientele data, trending patterns, and sales
- Create SOPs for staff and management to ensure quality guest experience
- Ensure that all procedures are being followed accordingly and that all guests are receiving the utmost care and attention
- Serve as a point of contact for VIP guests, providing assistance throughout their experience
- Coordinate with the event team in organizing meetings and special events as requested by guests
- Work alongside the marketing team to help create thoughtful branding
- Respond and resolve customer issues
- Along with restaurant/night club management duties, maintain all guest service for Catch NY, Catch Steak, and Catch Roof.
Marketing Assistant
The One Group (STK)
08.2015 - 09.2018
- Executed all property events, film shoots, and venue rentals with seamless turnover from marketing to operations and client communication
- Liaison to the W Hotel Westwood management team to ensure proper marketing execution of all programs
- Cultivated and nurtured relationships with guests, clients and surrounding nightlife venues
- Built and updated the internal marketing database
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies
- Led and directed restaurant team members on effective methods, operations and procedures
- Performed restaurant management duties as needed.
Education
Communication Studies -
Santa Monica College
Santa Monica, CASkills
- Brand Awareness
- Operations Management
- Customer Relations Specialist
- Effective Multitasking
- Relationship Building
- Event Operations
Projects
2018 Sports Spectacular Gala, 2018 Adidas Players Tribute, 2018 BET Awards Pre-Party, 2017-2019 SuperBowl/Direct TV Party, 2019 Shaq's Fun House, 2019 Gucci x Gucci Launch Event
References
References Upon Request
Timeline
Maitre D'
Major Food Group
03.2024 - Current
Customer Development Manager
Delilah-Wynn Las Vegas
02.2021 - 10.2021
Client Operations Manager
Catch Hospitality Group
09.2019 - 10.2020
Marketing Assistant
The One Group (STK)
08.2015 - 09.2018
Communication Studies -
Santa Monica College
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