ANNABELLE LEBAZ
Miami,FL
Summary
Results-driven business management professional with 14 years of experience overseeing daily operations, payroll, staff hiring, and strategic marketing to foster substantial growth. Proven track record of transforming a small venture into a multimillion-dollar business and increased revenue by 25% at Get Refreshed Medical Spa as the Director. Skilled in driving organizational efficiency, growth, and brand presence, and seeking a senior management or director role to leverage extensive operational and leadership expertise.
Overview
15
15
years of professional experience
Work History
Maitre D'
Major Food Group at Carbone Vino
12.2024 - Current
- Serve as the first point of contact for high-profile clientele, ensuring an elevated and seamless dining experience.
- Manage reservations, guest accommodations, and VIP requests to maintain exceptional hospitality standards.
- Oversee front-of-house operations, coordinating with the management team, servers, and kitchen staff to optimize service flow.
- Resolve guest concerns with professionalism, demonstrating strong problem-solving and communication skills.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Director
Get Refreshed Med Spa
10.2023 - 10.2024
- Directed all business operations & finances - increasing revenue by 25% within the first year through appointments, enhanced customer service, and staff trainings.
- Streamlined operational processes to maximize efficiency and increase profits.
- Developed strategic marketing initiatives and events.
- Improved customer acquisition and retention through higher levels of service and maintaining customer profiles.
- Improved spoilage and loss rates on medical spa injectables.
Owner
Miami Watersports
01.2010 - 10.2023
- Managed all aspects of business operations, including payroll, hiring, training, and daily oversight
- Expanded the business from a small fleet of 4 jet skis to a multimillion-dollar, mutli-location operation
- Spearheaded comprehensive marketing strategies that bolstered brand presence and client base
- Cultivated a strong, client-focused company culture, significantly reducing employee turnover
- Operated boats up to 50ft
- Jet Ski Guide & Safety instructor
Education
Bachelor's - Hospitality
Florida University of Miami
09.2010
Skills
- Business Development
- Strategic Planning
- Operational Leadership
- Team Management
- Marketing Strategy
- Brand Development
- Budget Management
- Financial Analysis
- Client Relations
- Customer Service
- Social Skills
- Teamwork
- Productivity
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Maitre D'
Major Food Group at Carbone Vino
12.2024 - Current
Director
Get Refreshed Med Spa
10.2023 - 10.2024
Owner
Miami Watersports
01.2010 - 10.2023
Bachelor's - Hospitality
Florida University of Miami
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