ANNABELLE LEBAZ
Miami,FL
Summary
Results-driven business management professional with 14 years of experience overseeing daily operations, payroll, staff hiring, and strategic marketing to foster substantial growth. Proven track record of transforming a small venture into a multimillion-dollar business and increased revenue by 25% at Get Refreshed Medical Spa as the Director. Skilled in driving organizational efficiency, growth, and brand presence, and seeking a senior management or director role to leverage extensive operational and leadership expertise.
Overview
15
15
years of professional experience
Work History
Maitre D'
Major Food Group at Carbone Vino
Miami, FL
12.2024 - Current
- Serve as the first point of contact for high-profile clientele, ensuring an elevated and seamless dining experience.
- Manage reservations, guest accommodations, and VIP requests to maintain exceptional hospitality standards.
- Oversee front-of-house operations, coordinating with the management team, servers, and kitchen staff to optimize service flow.
- Resolve guest concerns with professionalism, demonstrating strong problem-solving and communication skills.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Director
Get Refreshed Med Spa
10.2023 - 10.2024
- Directed all business operations & finances - increasing revenue by 25% within the first year through appointments, enhanced customer service, and staff trainings.
- Streamlined operational processes to maximize efficiency and increase profits.
- Developed strategic marketing initiatives and events.
- Improved customer acquisition and retention through higher levels of service and maintaining customer profiles.
- Improved spoilage and loss rates on medical spa injectables.
Owner
Miami Watersports
01.2010 - 10.2023
- Managed all aspects of business operations, including payroll, hiring, training, and daily oversight
- Expanded the business from a small fleet of 4 jet skis to a multimillion-dollar, mutli-location operation
- Spearheaded comprehensive marketing strategies that bolstered brand presence and client base
- Cultivated a strong, client-focused company culture, significantly reducing employee turnover
- Operated boats up to 50ft
- Jet Ski Guide & Safety instructor
Education
Bachelor's - Hospitality
Florida University of Miami
09.2010
Skills
- Business Development
- Strategic Planning
- Operational Leadership
- Team Management
- Marketing Strategy
- Brand Development
- Budget Management
- Financial Analysis
- Client Relations
- Customer Service
- Social Skills
- Teamwork
- Productivity
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Maitre D'
Major Food Group at Carbone Vino
12.2024 - Current
Director
Get Refreshed Med Spa
10.2023 - 10.2024
Owner
Miami Watersports
01.2010 - 10.2023
Bachelor's - Hospitality
Florida University of Miami