GABRIELLA GABRIEL

Case Management for CLS (Coordinated Life Services) supporting a caseload of 10 individuals, focusing on 6–12 person‑centered goals and objectives requiring intensive work, research, and ongoing family collaboration. First hire to complete all individual assessments prior to each new month to secure timely authorizations for underage clients and their families. Responsible for conducting assessments, initial intake meetings, monthly and quarterly progress reports, and managing personal billing to ensure accurate payment.

Followed HIPAA guidelines while handling sensitive documents and guiding families through complex systems and resources. Provided individualized support by meeting clients and families where they were, ensuring accessibility and understanding.

Family & Client Support Areas:

• Medi‑Cal / Medical Waiver: Assisted families through various tiers, applications, appointments, and navigation of the full process.
• SSI: Helped families determine eligibility, retrieve required documents, schedule appointments, and understand benefits.
• IHSS / Protective Supervision / HCBA Waiver: Supported families with applications, documentation, preparation for social worker visits, and maximizing benefits.
• Conservatorships (Full, Medical, Decision‑Making Support): Guided families through the entire process via Bet Tzedek, including questionnaires, GC documents, and court proceedings.
• Respite: Assisted families in obtaining respite hours and completing required steps.
• ACCESS & L.A. Found: Helped families navigate both programs.
• Education: Provided teaching resources related to Autism, IDD, Down Syndrome, and Cerebral Palsy.
• Doctors Appointments / Adaptive Equipment: Coordinated with providers, scheduled appointments, and sourced equipment.
• Adaptive Skills: Identified appropriate PA services, day programs, and other supports tailored to individual needs.
• Generic Resources / Utility Assistance: Connected families with food resources, equipment, and community supports.
• Regional Center Support: Identified programs aligned with individuals’ IPP goals and secured correct authorizations; familiar with the Self‑Determination Program.

• Implemented and taught person-centered thinking across the organization through individualized meetings, group trainings, and ongoing staff development.
• Developed comprehensive IHSPs (Individualized Habilitation Service Plans) and ISPs (Individual Service Plans) aligned with HCBS (Home and Community-Based Services) Final Rule requirements.
• Coordinated and facilitated multi-disciplinary meetings with case/program managers, service coordinators, clients, staff, and family members to create detailed IHSP and ISP plans consistent with Regional Center standards and each client’s IPP (Individual Program Plan).
• Tracked and monitored all monthly person-centered IHSP/ISP submissions for OPARC’s business services site and day programs throughout the San Gabriel and Inland regions.
• Oversaw a team of twenty case managers, ensuring completion of monthly plan quotas through IDT meetings, email communication, and organized Excel tracking systems.
• Created PowerPoint presentations and led Zoom trainings to teach staff how to apply person-centered practices using the organization’s person-centered planning packet.
• Participated in leadership meetings and team-building activities one to two times per month to support organizational development and collaboration.
• Case Management at ADC Ontario: Managed a caseload of forty participants, ensuring all documentation and records remained accurate, complete, and up to date.
• Created and maintained both paper and digital files containing physicals/doctor’s notes, healthcare plans, conservatorship documents, Regional Center authorizations, IPPs (Individual Program Plans), annual and semi-annual reports, SIRs (Special Incident Reports), interdisciplinary reports, person-centered plans, emergency information, surveys, and release forms.
• Maintained consistent communication with care providers, conservators, family members, and service coordinators to ensure timely completion of annual, semi-annual, and 30-day Individualized Service Plans, as well as day-to-day updates regarding participant needs or concerns.
• Conducted assessments and intake interviews for prospective clients, completing all required documentation for enrollment into the Adult Development Facility program.
• Submitted internal recommendations for participants ready to transition into work programs, including Tailored Day Services and the EXPLORE job-opportunity program at the business services facility.
• Provided facility tours to high school groups and introduced them to program offerings and participant supports.
• Assisted the program manager with daily operations, including coordinating driver routes, distributing paperwork to staff, managing daily schedules, and performing community checks when needed.
• Completed daily data entry using Vertex, coding participant activities to accurately track service hours and engagement.

• Provided in-person and virtual support to clients with a range of mild intellectual and physical disabilities, delivering services through both telehealth/Zoom and community-based programs.
• Developed and led weekly one-hour lesson plans for remote sessions focused on employment preparation, money management, communication skills, and daily-living readiness.
• Delivered in-person services including health and fitness activities, communication and social-skills development, job coaching, supported living skills, volunteer coordination, and educational enrichment.
• Delivered Tailored Day Services (TDS) and Independent Living Services (ILS), adapting goals and activities to each client’s abilities, interests, and long-term objectives.
• Trained new staff on essential and advanced job functions, ensuring smooth transitions and introducing them to clients to build rapport and continuity of care.
• Coordinated scheduling changes between clients, parents, and supervisors, maintaining clear communication and minimizing service disruptions.
• Communicated client progress to supervisors, including updates on needs, goals achieved, and new goals identified for annual, bi-annual, and quarterly meetings.

• Worked with individuals with severe physical disabilities in a specialized classroom setting equipped with appropriate adaptive amenities.
• Supported daily educational activities, including facilitating communication using iPads, keyboards, and other assistive technology; reading preferred books; leading movement classes; and guiding students through simple puzzles and foundational lessons in math, English, history, and art.
• Provided hands-on caregiving, including feeding clients twice daily, assisting with personal care, and safely lifting and transferring individuals (capable of lifting 60+ lbs.).
• Maintained a calm, supportive environment by effectively managing client behaviors and responding appropriately to emotional or physical outbursts.
• Collaborated with classroom staff to ensure each individual’s needs were met, promoting engagement, comfort, and meaningful participation throughout the day.

• Assisted individuals with a wide range of disabilities, including Down syndrome, autism, and developmental or learning disabilities, across low- to high-functioning levels.
• Supported clients in developing independent living skills such as healthy meal preparation, personal hygiene, general wellness, household cleaning, exercise routines, social engagement, crafts, and appropriate community behavior.
• Facilitated communication strategies tailored to each individual’s needs to promote autonomy and confidence.
• Guided clients in achieving employment and life goals, including applying for and securing jobs aligned with their interests, moving into independent housing, obtaining driving permits, enrolling in school, and meeting academic or program requirements.
• Encouraged community involvement through volunteer opportunities and structured activities that supported personal growth.
• Provided office support to case managers, including data entry, filing, preparing letters, and completing other administrative tasks.