GABRIELLA GARZA
Little Elm
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Planet Tan
11.2022 - 10.2023
- Manage and train employees
- Take care of managerial paperwork
- Update employees on new products and services and make sure they are able to tell customers about them
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Keeping the store clean and running well
- Checking in customers
- Making sales and bringing in at least 25% of the stores revenue
- Going to training seminars for new products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Running the store alone, sometimes open to close.
Cashier
Cinemark
05.2021 - 11.2022
- Assisted customers with daily transactions
- Handled all cash and credit card transactions
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assist customers by providing information and resolving their complaints.
Sales Lead
Aeropostale
05.2018 - 08.2020
- Assisted clients by helping them find the product they were looking for while introducing them to other products of interest
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Ran the store alone.
Education
No Degree - Business Management
Collin County Community College District
Plano, TX05.2025
High School Diploma -
Little Elm Highschool
Little Elm, TX05.2020
Skills
- Issue Resolution
- Sales Techniques
- Sales Expertise
- Attention to Detail
- Staff Supervision
- Management Training
- New Hire Training
- Hiring and Training
- Time Management
- Coaching and Mentoring
- Product and Service Sales
- Shift Scheduling
- Leadership
- Google Drive
- Computer Skills
- Microsoft Office
- Flexible
- Reliable
- Till Counting
- Merchandising
- Staff Training
- Heavy Lifting
Timeline
Assistant Manager
Planet Tan
11.2022 - 10.2023
Cashier
Cinemark
05.2021 - 11.2022
Sales Lead
Aeropostale
05.2018 - 08.2020
No Degree - Business Management
Collin County Community College District
High School Diploma -
Little Elm Highschool
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