Megan Langston
League City
Summary
Resourceful and adaptable Manager with over ten years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role with progressive organisation.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Aldi
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Pharmacy Manager
Boots Pharmacy
01.2024 - 10.2024
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Pharmacy Technician
Boots
08.2021 - 01.2024
- Maintained clean and organised pharmacy shelving and work areas.
- Compiled customer demographic, allergy and medical history background.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed till transactions for new and refilled prescription orders.
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
- Participated in inventory audits for prescription pharmaceutical and over-the-counter products.
- Assessed whether prescription charges should be paid, in line with guidelines.
- Received, reviewed, dispensed and labelled hundreds prescriptions daily with expert accuracy.
- Managed inventories, rotated stock, removed expired or damaged products and resolved discrepancies in drug counts.
- Created new customer profiles and updated changes such as demographics, allergies and new medication in pharmacy computer systems.
- Ensured all prescribed products were picked and dispensed accurately.
- Labelled and dispensed prescriptions, complying with patient confidentially and data protection protocols.
- Ensured customers left feeling informed and confident about their healthcare needs.
- Checked medication labelling meticulously for safe, appropriate customer use.
- Managed sensitive data and documentation filing systems, following confidentiality and data security protocols to reduce risks.
- Safeguarded narcotics and medical supplies with stringent adherence to inventory management, labelling and dispensing protocols.
- Delivered controlled drugs to wards, departments and patients accurately and securely.
- Dispensed customer medication quickly, reducing average pharmacy wait time.
- Worked with pharmacists to coordinate consultations for new medications, providing customers with top-quality service.
Manager
Nokturne Juice Bar and World Food
07.2017 - 02.2020
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Coordinated smooth onboarding for new staff with related training and documentation.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
Business Owner
Fermented Love
03.2014 - 07.2018
- Maintained accurate records for operations, inventory, income and expenses.
- Used social media to expand market reach and facilitate sales agent recruitment.
- Maintained safe workplace by complying with health department regulations and food safety standards.
- Kept and tracked records for inventory, income and expenses, generating reports to check business health and growth.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Photographed products for sale, posting pictures via social media to increase visibility.
- Reviewed financial statements and observed market trends to manage cash flow and make business decisions.
- Devised marketing strategies to reach untapped markets, convert potential clients and amplify sales revenue.
- Designed advertising materials and campaigns, initiated marketing efforts and promoted business goods and services.
- Produced fermented products such as kombucha and lacto fermented fruits and vegetables.
- Organized and taught seminars and classes with the public.
Business Owner
Rainbow Garden School
08.2012 - 06.2014
- Maintained accurate records for operations, inventory, income and expenses.
- Ran and operated a small scale preschool.
- Head teacher as well as business manager.
- Created all curriculum and daily lessons.
- Kept all financial records, bookkeeping.
Education
Bachelor of Arts - Education
Chico State
Chico, CaliforniaSkills
- Team leadership
- Business strategy
- Budgetary governance
- Team coaching
- Target implementation
- Staff recruitment
- Issue and conflict resolution
- Staff mentoring
- Team motivation
- Issue resolution
- Brand management
- Project management
- Financial reporting
- Customer-facing leadership
- Outstanding customer service
- General office administration
Timeline
Assistant Manager
Aldi
10.2024 - Current
Pharmacy Manager
Boots Pharmacy
01.2024 - 10.2024
Pharmacy Technician
Boots
08.2021 - 01.2024
Manager
Nokturne Juice Bar and World Food
07.2017 - 02.2020
Business Owner
Fermented Love
03.2014 - 07.2018
Business Owner
Rainbow Garden School
08.2012 - 06.2014
Bachelor of Arts - Education
Chico State
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