Gabriella Gjonaj
Los Angeles
Summary
Dynamic and results-driven professional with experience at Starbucks and Hollister.Co, excelling in customer service and team collaboration. Proven ability to enhance customer experiences through effective communication and attention to detail. Skilled in time management and problem-solving, consistently achieving sales goals while maintaining a positive atmosphere.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Barista
Troy, MI
06.2025 - 05.2026
- Upheld cleanliness and organization of workstations and dining areas to maintain a safe environment.
- Delivered exceptional customer service through clear communication and friendly engagement.
- Oversaw inventory management by tracking stock levels and replenishing supplies as required.
- Partnered with team members to optimize workflow efficiency during high-traffic shifts.
- Cultivated customer relationships to drive repeat business through enjoyable experiences.
- Ensured workspace cleanliness and organization for enhanced productivity and safety.
- Fostered a welcoming environment by greeting customers amiably and promptly fulfilling their needs.
- Maintained positive interactions with customers during busy times to create an enjoyable atmosphere.
- Balanced front-of-house and back-of-house tasks effectively during busy periods.
Sales Associate
Hollister.Co
Troy, MI
08.2024 - 07.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and store targets.
- Participated in training sessions, developing skills in sales techniques and customer service excellence.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Biology
Mount Saint Mary’s University
Los Angeles, CA05.2030
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Team leadership
- Multitasking and organization
- Adaptable and flexible
- Accuracy and precision
- Reading comprehension
Timeline
Barista
Starbucks, Barista
06.2025 - 05.2026
Sales Associate
Hollister.Co
08.2024 - 07.2025
Bachelor of Science - Biology
Mount Saint Mary’s University