Gabriella Gonzales

• Greeted customers and responded to inquiries in a timely manner.
• Provided customer service by answering product and service related questions.
• Assisted customers with order placement, returns, exchanges, and refunds.
• Answered phone calls and directed them to appropriate personnel.
• Processed payments using point of sale system software.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Consistently met daily performance goals set by management team members.
• Answered questions and resolved concerns for customer support.
• Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.

Upkeep and cleaning of the laboratory, x-ray, lobby, offices, and emergence rooms after the patients left.

Upkeep of all hallways and floors,

Would clean bio-hazard waste and dispose of it properly.

Cleaned rooms and bathrooms mainly

Performed dally cleaning tasks such as dusting, cleaning and disinfecting vents, furniture, woodwork, bathroom fixtures, showers, whirlpools

Responsible for maintaining a sanitary environment, cleaning and sterilizing all areas in the hospital, coordinating duties with a team of up to 30.

Tasks Cleaning, sanitizing. disinfecting, room organizing. and customer service with patients and relatives.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Collected payments and provided accurate change.