Gabriella González
Hunter
Summary
Experienced hospitality professional with a background in programming coordination, housekeeping supervision, and guest services. Skilled in event planning, team leadership, vendor coordination, and creating exceptional guest experiences in fast-paced hotel environments. Bilingual in English and Spanish, highly organized, adaptable, and passionate about community-focused hospitality.
Overview
5
5
years of professional experience
Work History
Programming Coordinator
Escape Hospitality
Hunter, NY
01.2026 - Current
- Coordinate and oversee hotel programming, events, and guest experiences across multiple properties and venues
- Plan and manage community events, seasonal activations, workshops, and vendor markets
- Communicate with vendors, artists, DJs, and local businesses to organize collaborations and event participation
- Create event schedules, contracts, participation agreements, and operational documents
- Work closely with multiple departments including front desk, food & beverage, housekeeping, maintenance, and marketing to ensure smooth event execution
- Manage event logistics, setup coordination, and guest-facing details to maintain a high-quality experience
- Handle guest inquiries, special requests, and on-site problem solving during events
- Maintain organized programming calendars, spreadsheets, and weekly operational updates
- Support leadership with creative ideas to enhance guest experience and increase community involvement
Housekeeping Administrator
Escape Hospitality
Hunter, NY
02.2024 - 01.2026
- Maintained inventory levels and ensured cleaning supplies, linens, and guest amenities were always fully stocked
- Cleaned, organized, and prepared guest rooms according to hotel standards
- Conducted room inspections to ensure cleanliness, presentation, and overall guest readiness
- Trained and onboarded new housekeeping team members
- Provided feedback and support to team members to maintain quality and efficiency standards
- Assisted the front desk team with special guest requests and accommodations
- Reported maintenance issues and ensured rooms were properly serviced in a timely manner
- Worked efficiently in a fast-paced hospitality environment while maintaining strong attention to detail
Housekeeping Supervisor
Alila Ventana
Big Sur, CA
06.2023 - 01.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised daily housekeeping operations to ensure cleanliness and organization standards were met consistently
Front Desk Agent
Escape Hospitality
Hunter, NY
03.2024 - 01.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Trained new staff on front desk procedures, fostering a cohesive team environment.
Receiving Clerk
Alila Ventana
Big Sur, CA
12.2022 - 06.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Spa Concierge
Alila Ventana
Big Sur, CA
05.2021 - 12.2022
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Recommended and sold spa packages based on client's preferences and needs.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts.
- Provided the guests with tour of spa, swimming pool and fitness center to explain benefits of services.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
Education
High School Diploma -
Colegio David Alfaro Siqueiros
Nayarit, Mexico07.2017
Skills
- Department Coordination
- Staff Scheduling
- Task Assignment
- Customer Service
- Time management
- Conflict resolution
- Attention to detail
- Training and mentoring
Accomplishments
- Supervised team of 16 staff members.
- Achieved the highest department score of 100% by encouraging in supervising the team with accuracy and efficiency.
Languages
Spanish
English
Timeline
Programming Coordinator
Escape Hospitality
01.2026 - Current
Front Desk Agent
Escape Hospitality
03.2024 - 01.2026
Housekeeping Administrator
Escape Hospitality
02.2024 - 01.2026
Housekeeping Supervisor
Alila Ventana
06.2023 - 01.2024
Receiving Clerk
Alila Ventana
12.2022 - 06.2023
Spa Concierge
Alila Ventana
05.2021 - 12.2022
High School Diploma -
Colegio David Alfaro Siqueiros