Gabriella Gouldsmith
Reno,NV
Summary
Dynamic professional with a proven track record in customer retention at Sac Surface Pro, excelling in communication and problem-solving. Adept at training and mentoring teams, I foster collaboration and ensure satisfaction through effective management and attention to detail. Committed to driving success and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
CUSTOMER RETENTION SPECIALIST
Sac Surface Pro
08.2018 - Current
- Coordinated customer retention efforts to ensure satisfaction.
VICE PRESIDENT ADMINSTRATION
Kappa Alpha Theta
Reno, NV
01.2024 - 12.2024
- Organized the Chapter's schedule
- Oversaw the development and management of existing bylaws
- Directed professional leadership workshops
- Oversaw chapter wide communication
NANNY
Family
Reno, NV
07.2023 - 06.2024
- Built trust through open communication with both children and their parents.
- Exhibited patience and understanding when dealing with difficult behaviors from children.
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts.
MEDICAL SHADOWING
Atlantis Program
Ferrara, Italy
07.2023 - 08.2023
- Observing both clinical and procedural medicine, as well as observing health care in a different cultural setting to gain a deeper understanding of the medical field in all aspects.
- Ferrara, Italy
SHIFT SUPERVISOR
Starbucks
11.2019 - 07.2022
- Work directly with customers and staff to ensure customer satisfaction by handcrafting beverages and food items and running a safe and efficient shift.
SURGICAL SHADOWING
Dr. Julia Lee and Dr. David Disbrow
10.2021
- Observing both clinical and surgical practices of both an Orthopedic Surgeon and a robotic colorectal surgeon to gain an understanding of how the medical profession operates.
- Fresno, California
Education
BACHELOR OF SCIENCE (B.S.) - NEUROSCIENCE
University of Nevada
Reno, NV12.2025
HONORS DIPLOMA -
Reno High School
Reno06.2022
Skills
- Staff management
- Training and mentoring
- Excellent communication skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Extracurricular Activities
Kappa Alpha Theta alumnae member, Renown Volunteer-Tahoe Information Desk
References
References available upon request
Timeline
VICE PRESIDENT ADMINSTRATION
Kappa Alpha Theta
01.2024 - 12.2024
NANNY
Family
07.2023 - 06.2024
MEDICAL SHADOWING
Atlantis Program
07.2023 - 08.2023
SURGICAL SHADOWING
Dr. Julia Lee and Dr. David Disbrow
10.2021
SHIFT SUPERVISOR
Starbucks
11.2019 - 07.2022
CUSTOMER RETENTION SPECIALIST
Sac Surface Pro
08.2018 - Current
BACHELOR OF SCIENCE (B.S.) - NEUROSCIENCE
University of Nevada
HONORS DIPLOMA -
Reno High School