Jimmy Sanchez
Tampa,FL
Summary
Customer-focused professional with experience in retention, sales support, and appointment coordination. Builds strong client relationships, supports contract renewals, and works with sales teams to improve customer satisfaction and loyalty.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Retention Specialist
Spectrum Communications
Tampa, FL
08.2022 - Current
- Developed retention plans based on customer feedback to enhance satisfaction and loyalty.
- Facilitated contract renewal discussions with customers to maintain ongoing business relationships.
- Collaborated with sales team to exchange customer retention strategies and insights.
- Negotiated customer agreements to ensure satisfaction and mutual benefit. to reach fair outcomes for business and customer.
Appointment Scheduler
Coastal Green Energy Solution
08.2021 - 08.2022
- Coordinated appointment scheduling between salespeople and potential customers, enhancing communication and sales opportunities.
- Acted as the first point of contact, scheduling appointments for prospective clients to facilitate their engagement with services.
- Built and maintained client rapport through effective customer service, fostering trust and long-term relationships.
Cashier Team Lead
Thorntons
Hillsborough, CA
11.2019 - 08.2020
- Supervised cashiers to ensure accurate transaction balances and elevate customer service levels.
- Trained team members on cash register operation and cash handling to enhance team competency.
- Counted drawers at start and end of each shift to ensure accuracy and prevent discrepancies.
Sales Representative
Lowes Home Improvement
Waters, MI
02.2019 - 10.2019
- Developed and delivered sales presentations and seminars to showcase product features and articulate competitive advantages.
- Executed targeted marketing strategies and techniques, driving revenue growth and enhancing customer satisfaction.
- Engaged existing customers and prospects to identify business needs and recommend tailored solutions.
Sales Associate
The Home Depot
03.2017 - 01.2019
- Assisted customers in locating products and checked inventory across multiple store locations.
- Answered customer questions about sizing, accessories, and merchandise care to enhance customer satisfaction.
- Fulfilled orders and sourced products to meet strict customer delivery timelines.
- Prepared merchandise for sales floor by pricing or tagging.
Lead Line Cook
Zaxbys Restaurant
West Hillsborough, NC
01.2015 - 02.2017
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Prepared consistent dishes daily with attention to detail and quality standards.
- Monitored food handling, cleaning, and sanitation protocols to ensure staff and customer safety.
Education
High School Diploma -
Alonso High School
Tampa, FLAssociate's degree - Business Administration
Hillsborough Community College
Tampa, FLSkills
- Customer relationship management
- Retention strategies
- Customer engagement
- Customer loyalty programs
- Cross-selling products and services
- Negotiation skills
- Contract negotiation
- Sales strategies
- Customer outreach
- Time management
- Microsoft applications proficiency
- Staff leadership
- Bilingual communication skills
Certification
- Food Handler Certification
- Forklift Certification
Timeline
Customer Retention Specialist
Spectrum Communications
08.2022 - Current
Appointment Scheduler
Coastal Green Energy Solution
08.2021 - 08.2022
Cashier Team Lead
Thorntons
11.2019 - 08.2020
Sales Representative
Lowes Home Improvement
02.2019 - 10.2019
Sales Associate
The Home Depot
03.2017 - 01.2019
Lead Line Cook
Zaxbys Restaurant
01.2015 - 02.2017
High School Diploma -
Alonso High School
Associate's degree - Business Administration
Hillsborough Community College