Sierra Sherron
Wesley Chapel
Summary
Dedicated customer service professional with over a decade of experience in high-volume call centers. Proven ability to build trust, resolve issues, and guide members through financial decisions. Adept at fostering long-term member relationships by delivering personalized, empathetic service and solutions. Excited to bring passion for member advocacy and financial education to GTE Credit Union.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer Retention Specialist
Verizion Wireless
Tampa
07.2025 - Current
- Assisted customers in resolving account issues and service inquiries.
- Developed strategies to increase customer loyalty and satisfaction.
- Collaborated with teams to identify trends in customer feedback.
- Managed customer accounts to identify at-risk clients and recommend solutions.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Worked closely with sales team members to ensure successful onboarding of new clients.
Account Expert
Tmobile
Tampa
03.2015 - 05.2025
- Provided expert support to customers on account management and services.
- Guided customers through billing inquiries and payment processes.
- Resolved complex account issues using internal systems efficiently.
- Educated clients on product features and service plans available.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Negotiated credit extensions and waivers when necessary.
Education
Howard W. Blake High School
Tampa, FloridaSkills
- Customer relationship management
- Account management
- Customer retention strategies
- Data analysis tools
- Negotiation skills
- Effective communication
- Problem solving
- Outstanding interpersonal skills
- Customer service experience
- Multitasking and organization
- Reliable
- Friendly
- Financial advising
Timeline
Customer Retention Specialist
Verizion Wireless
07.2025 - Current
Account Expert
Tmobile
03.2015 - 05.2025
Howard W. Blake High School