Gabriella Greco
San Antonio,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ASG Custom Designs
Tampa , FL
02.2023 - 04.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with orders. Ordering products, sorting and assisting with production of apparel.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Contacted customers to upsell on their orders. Provide new product details and pricing.
- Packaged orders and assisted with deliveries to local customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Forever 21
Lutz, FL
11.2022 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with finding clothing, sizing and gift ideas.
- Folded clothes and assisted with keeping the store clean.
- Assisted in the dressing rooms with customers and also organized and cleaned the dressing rooms.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Wharton High School
Tampa, FL05-2025
Skills
- Product Knowledge
- Data Entry
- Consultative Sales
- Paperwork Processing
- Complaint resolution
- Product Promotion
- Order Fulfillment
- Computer Proficiency
- Shipping and receiving understanding
- Problem Resolution
- Retail Marketing
- Multi-Task Management
- Follow-up skills
- Conflict Mediation
- Customer Service
- Professional telephone demeanor
- Service Upselling
Timeline
Customer Service Representative
ASG Custom Designs
02.2023 - 04.2024
Customer Service Representative
Forever 21
11.2022 - 01.2024
Wharton High School