Gabriella Guardado
Portland,ME
Summary
Results-driven Airport Operations Trainer with expertise in developing training materials, conducting hands-on sessions, and ensuring compliance with safety standards. Committed to enhancing operational efficiency and team performance through effective onboarding programs.
Overview
15
15
years of professional experience
Work History
Airport Operations Trainer
Menzies Aviation
Portland, Maine
03.2023 - Current
- Conducted hands-on training sessions for new employees on equipment usage.
- Implemented onboarding programs for new hires in aviation operations.
- Collaborated with management to identify training needs and gaps.
- Developed training materials for operational procedures and safety protocols.
- Updated training manuals to reflect current operational standards and practices.
- Coordinated training schedules and resources to maximize efficiency in operations.
- Evaluated employee performance and provided feedback on operational skills.
- Evaluated effectiveness of training programs through surveys or interviews with trainees.
- Maintained detailed records of all training activities conducted by the organization.
- Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
- Analyzed existing operational systems and identified opportunities for improvement.
- Created comprehensive reports summarizing training results and feedback from participants.
- Provided technical assistance regarding operations software applications.
- Ensured compliance with organizational policies related to safety standards.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Long Term Support Analyst
Kaiser Permanente
Los Angeles, California
03.2012 - 07.2021
- Provided technical support to clients via telephone and email, resolving complex issues.
- Provided technical support to end-users on various software applications.
- Diagnosed and resolved hardware and software issues for internal teams.
- Collaborated with cross-functional teams to improve system performance.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
- Trained staff on new tools and best practices for technology use.
- Assisted in developing training materials for onboarding new employees.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Responded promptly to emergency situations requiring immediate attention such as server failures or data loss incidents.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
Education
Menzies Aviation Trainer -
Menzies Aviation
Detroit, MI06-2024
Airport Operations Certified Trainer JetBlue - Operations Management
JBU
Orlando, FL03-2024
Aiport Operations Certified Trainer Southwest Airlines - Airport Operations Training
SWA U
Dallas, TX01-2023
High School Diploma -
Arroyo High School
El Monte, CA06-1992
Skills
- Developing training materials
- Evaluating employee performance
- Conducting hands-on training
- Implementing onboarding programs
- Compliance with safety standards
- Training needs analysis
- Customer relationship management
- Operations management
- Team building
- Time management
- Problem solving
- Training evaluation
- Logistics management
- Virtual learning management
- Teamwork
- Professionalism
- Analytical thinking
- Adaptability
Timeline
Airport Operations Trainer
Menzies Aviation
03.2023 - Current
Long Term Support Analyst
Kaiser Permanente
03.2012 - 07.2021
Menzies Aviation Trainer -
Menzies Aviation
Airport Operations Certified Trainer JetBlue - Operations Management
JBU
Aiport Operations Certified Trainer Southwest Airlines - Airport Operations Training
SWA U
High School Diploma -
Arroyo High School