GABRIELLA GUILLEN
Corpus Christi
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Economic Development Administrative Assistant
Corpus Christi Downtown Management District
Corpus Christi, TX
04.2024 - Current
- Supported executive staff through scheduling meetings, coordinating on site project inspections, and prepared and maintained crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Prepared board meeting agendas, packets, and oversaw all agenda related documentation was received and posted per public meeting requirements.
- Assisted with the coordination of development proposals, reviewed incentive agreements, and Tax Increment Reinvestment Zone (TIRZ) #3 related documentation.
- Worked with the public relations and promotional staff staff to execute proper messaging of projects to news and media outlets, on social media platforms, and on our company website.
- Monitored our company website to maintain accurate information related to Economic Development.
- Assisted with budget tracking, reimbursement processing and financial reporting.
- Maintained and organize all records to ensure information is readily available to all needed staff members.
Community Association Manager
PMI CORPUS CHRISTI
06.2022 - 04.2024
- Oversee and maintain accurate records of all owners and community documents.
- Plan, schedule, and coordinate general maintenance and major repair projects.
- Provide excellent customer service by investigating complaints, disturbances and violations and resolve any concerns
- Obtained bids, negotiate with vendors and supervise contracted services.
- Conducte regular property inspections to identify potential maintenance issues.
- Ensure compliance with all local and state statute requirements.
- Generated billing, meeting notices, agendas, and monthly financials.
- Attended monthly, quarterly, and yearly board and owners meeting and provided meeting minutes.
Administrative Assistant
PMI CORPUS CHRISTI
06.2022 - 10.2022
- Screened incoming telephone calls, routing to appropriate personnel.
- Maintained files and filing, keeping sensitive information confidential.
- Maintained office inventory by assisting with supply orders.
- Processed incoming mail and distributed to relevant individuals or communities.
- Maintained calendars and schedules to set appointments for management team.
- Prepared documents for meetings including agendas, handouts, management certificates and other materials.
- Assisted in the preparation of presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
Licensed Sales Producer
ALLSTATE
10.2021 - 06.2022
- Presented and explained insurance policy options to clients based on needs and goals.
- Developed and implemented sales plans and managed all phases of sales cycle, including prospecting, implementing marketing activities, closing deals, and support follow-ups.
- Worked with underwriters to complete forms and obtain coverage for the clients.
Customer Service Representative
FARMERS INSURANCE
08.2021 - 10.2021
- Engaged in telemarketing and cross-selling by contacting current and prospecting clients.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company's system.
Sales Team Manager
PANDORA
06.2019 - 08.2021
- Counted daily cash, prepared deposits, and updated financial records with current totals.
- Resolved customer complaints regarding sales and service.
- Lead and trained the sales team how to connect with customers and close on sales.
- Established ambitious quotas and helped each team member implement personalized plans to achieve targets.
Sales Associate
PANDORA
12.2018 - 06.2019
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked displays, following established merchandising procedures and standards.
- Promoted credit and loyalty programs during customer interactions.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Maintained and exceeded personal monthly sales goals.
Licensed Sales Representative
ALLSTATE
01.2016 - 12.2018
- Increased revenue stream by meeting cold calling goals and cross selling other products to current and prospecting clients.
- Identified sales opportunities and presented key benefits of products to secure new business.
- Used persuasive communication skills to market products and services.
- Handled all prospects with courtesy and professionalism to establish and maintain high-level satisfaction.
Education
Bachelor Of Business Administration - Marketing
Texas A&M Corpus Christi
Corpus Christi, TX08-2021
Associates - Business Administration And Liberal Arts
Del Mar Community College
Corpus Christi, Tx12-2018
Skills
- Self Motivated
- Dedicated team player
- Meticulous attention to detail
- Strong problem solver
- Calendar management
- Documentation and recordkeeping
- Professional communication
- Customer and client relations
- Research and Data Entry
Certification
- Content Marketing
- Social Media Marketing
- Email Marketing
- Project Management
Timeline
Economic Development Administrative Assistant
Corpus Christi Downtown Management District
04.2024 - Current
Community Association Manager
PMI CORPUS CHRISTI
06.2022 - 04.2024
Administrative Assistant
PMI CORPUS CHRISTI
06.2022 - 10.2022
Licensed Sales Producer
ALLSTATE
10.2021 - 06.2022
Customer Service Representative
FARMERS INSURANCE
08.2021 - 10.2021
Sales Team Manager
PANDORA
06.2019 - 08.2021
Sales Associate
PANDORA
12.2018 - 06.2019
Licensed Sales Representative
ALLSTATE
01.2016 - 12.2018
Associates - Business Administration And Liberal Arts
Del Mar Community College
Bachelor Of Business Administration - Marketing
Texas A&M Corpus Christi