Gabriella Harker
Frisco,TX
Summary
Dynamic and motivated with extensive experience in the service industry, known for taking on leadership roles and driving team success. Adept at communication, sales, and creative problem-solving, with a strong career goal of transitioning into marketing and business. Proven ability to lead, inspire, and deliver exceptional service while fostering a collaborative and innovative work environment. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Server, Bartender, Host, Trainer
Olive Garden (Darden)
05.2018 - Current
- Led and trained new staff members, improving team efficiency and service quality
- Managed multiple roles, including serving, bartending, and hosting, in a high-paced environment
- Developed strong communication skills through regular interaction with guests and team members
- Contributed to exceeding guest satisfaction and enhancing the overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Course Server
Puttery
- Delivered high-quality service to guests on the course, demonstrating strong multi-tasking abilities
- Managed orders and provided recommendations to enhance the guest experience
- Ensured timely and accurate service, contributing to overall guest satisfaction.
Guest Services
Topgolf
- Provided exceptional guest service in a fast-paced, high-volume setting
- Handled guest inquiries and resolved issues to ensure a positive experience
- Collaborated with team members to maintain a welcoming and engaging atmosphere.
Host/To-Go
Tupelo Honey
- Greeted and seated guests, managed reservations, and coordinated to-go orders
- Developed problem-solving skills by addressing and resolving guest concerns
- Ensured smooth operations and a positive dining experience for guests.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts - Marketing
Collin College
05.2024
High School Diploma -
Prosper High School
01.2019
Skills
- Multi-tasking in high-paced environments
- Excellent communication and interpersonal skills
- Effective problem-solving and conflict resolution
- Leadership and team management
- Commitment to exceeding expectations and ensuring guest satisfaction
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
Certification
Interests in Basketball, Football, Golf, and Tennis
Interested in marking and sales
Timeline
Server, Bartender, Host, Trainer
Olive Garden (Darden)
05.2018 - Current
Course Server
Puttery
Guest Services
Topgolf
Host/To-Go
Tupelo Honey
Associate of Arts - Marketing
Collin College
High School Diploma -
Prosper High School
Sports
Interests in Basketball, Football, Golf, and Tennis
Interested in marking and sales
Sports
Interests in Basketball, Football, Golf, and Tennis
Interested in marking and sales
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