Gabriella Hunter
Charlotte,NC
Summary
Results-driven professional with a strong background in security, operations, and team leadership. Currently serving as a Charlotte Division Protective Service Specialist and Deputy Team Leader at QuikTrip, demonstrating a proven ability to lead, train, and support peers while protecting the QuikTrip brand. Committed to enhancing my skill sets and advancing into a Team Leader role. Passionate about fostering a secure environment that promotes operational efficiency and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Charlotte Division Protective Services Specialist
QuikTrip Corporation
Charlotte, NC
02.2024 - Current
- Ensure the safety and security for customers, employees and property.
- Protect employees, customers, authorized visitors, vendors, QuikTrip and private property from harm.
- Deter illegal activity, theft, and vandalism within and upon QuikTrip's property.
- Train new hires as a Field Training Officer
- As the Deputy Team Leader I lead, direct, supervise, manage and professionally develop Division Protective Services Specialists in the absence of the Team Leader.
Tax Preparer
Intuit TurboTax
02.2022 - 03.2024
- Assisted customers with tax preparation and software
- Managed multiple clients while maintaining accuracy
- Provided strong customer service and problem-solving
Probation & Parole Officer
NC Department of Public Safety
Gastonia, NC
07.2019 - 11.2021
- Managed offender caseloads, ensuring strict compliance with court directives and prescribed treatment plans.
- Managed comprehensive resource allocation for housing, employment, mental health, and substance abuse treatment initiatives.
- Implemented conflict resolution strategies and demonstrated leadership to ensure offenders received necessary family support, aiming to decrease the likelihood of re-offending.
Correctional Officer II
NC Department of Public Safety
Salisbury, NC
05.2018 - 07.2019
- Maintain order, prevent disturbances, assaults and escapes.
- Maintained safety in high-pressure environments.
- Ensure the whereabouts of all inmates at all times.
- Search inmates and their living quarters for contraband, such as weapons and drugs.
Dietary Supervisor
Compass Group
Charlotte, NC
11.2017 - 05.2018
- Managed a diverse team of 5+ employees, fostering a positive work environment and driving team performance.
- Directed kitchen operations to maintain high standards of food safety and quality compliance.
- Achieved high levels of patient satisfaction through proactive engagement and resolution of concerns.
- Enhanced staff competency in special diet guidelines, resulting in improved patient care quality.
Education
Master of Science - Criminal Justice
Walden University
07-2021
Bachelor of Arts - Criminal Justice
Livingstone College
05-2015
Skills
- Leadership
- Professionalism
- Conflict Resolution
- Team Supervision
- Customer Service
- Case Management
- Crisis Management
- Training & Development
Affiliations
Sigma Gamma Rho Sorority Inc.
Bridge of Destiny Worship Center
Certification
- QPR Certified
- Armed Security License
- First-Aid/CPR
Timeline
Charlotte Division Protective Services Specialist
QuikTrip Corporation
02.2024 - Current
Tax Preparer
Intuit TurboTax
02.2022 - 03.2024
Probation & Parole Officer
NC Department of Public Safety
07.2019 - 11.2021
Correctional Officer II
NC Department of Public Safety
05.2018 - 07.2019
Dietary Supervisor
Compass Group
11.2017 - 05.2018
Master of Science - Criminal Justice
Walden University
Bachelor of Arts - Criminal Justice
Livingstone College