Gabriella Johnson

• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including Hydra-dermabrasion, chemical peels, Dermaplaning and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering satisfactory results.
• Sterilized equipment for patient treatments.
• Stocked treatment rooms with proper supplies.
• Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
• Gained knowledge of facial massage techniques and skin care product ingredients.

• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Improved patient care by conducting comprehensive visual pre-testing procedures.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
• Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Maintained inventory levels and accurate records of contact lenses and eyeglass frames.

Spa closed due to COVID-19

• Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
• Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
• Monitored access of guests and escorted to treatment areas.
• Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
• Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
• Answered questions about spa, treatments offered and spa's amenities.
• Greeted spa guests warmly to create positive first impression of establishment.
• Maintained front desk workstation by keeping it clean and organized.