Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Awards
Certification
Timeline
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Gabriella Kanilwa

Gainesville

Summary

Driven Pharmacy Technician with 3+ years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Senior Pharmacy Technician

Walgreens
09.2022 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
  • Developed and implemented improvements to pharmacy organization system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Sunday School Volunteer

Calvary Chapel
09.2016 - 01.2020
  • Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
  • Led faith-based life to provide example for students between ages 3 and 12.
  • Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
  • Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.

Volunteer

Office of Dr. Leila C. Morris, MD-Family Physician
08.2019 - 08.2019


  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Customer Service Representative

Carvel Ice Cream
08.2016 - 05.2017
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Bachelor of Science - Public Health

University of Florida
Gainesville, FL
05-2026

High School Diploma -

J.P. Taravella High School
Coral Springs, FL
06.2020

Skills

  • Proper labeling
  • Drug utilization review
  • Insurance billing
  • Pharmacy operations
  • Order verification
  • Staff development
  • Advanced math skills
  • FDA and HIPAA compliance
  • Workflow optimization
  • Pharmaceutical calculations

Extra-Curricular Activities

Playing tennis, Swimming, Music, Playing since age nine and currently on high school team., Piano lessons for three years, Violin lessons for two years, Performed at piano recitals at least twice a year, Briefly joined high school swimming team but stopped to concentrate on tennis.

Awards

  • District Qualifier in Integrated Marketing Campaign Service (DECA)
  • Top 10% in JPT's Graduating Class of 2020

Certification

  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Timeline

Registered Senior Pharmacy Technician

Walgreens
09.2022 - Current

Volunteer

Office of Dr. Leila C. Morris, MD-Family Physician
08.2019 - 08.2019

Sunday School Volunteer

Calvary Chapel
09.2016 - 01.2020

Customer Service Representative

Carvel Ice Cream
08.2016 - 05.2017

Bachelor of Science - Public Health

University of Florida

High School Diploma -

J.P. Taravella High School

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Gabriella Kanilwa