Rebecca Gregory
Katy
Summary
Results-driven Registered Pharmacy Technician with proven expertise at Walgreens in medication dispensing and insurance verification. Demonstrated strong problem-solving abilities and attention to detail, ensuring patient safety and compliance with regulations. Successfully trained new staff, enhancing team collaboration and workflow efficiency in a high-pressure environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreens
Katy, TX
08.2021 - 10.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders using pharmacy management software efficiently.
- Maintained inventory levels by tracking stock and placing orders as needed.
- Educated patients on medication usage and potential side effects clearly.
- Supported pharmacy team in ensuring compliance with safety and regulatory standards.
- Trained new staff on pharmacy procedures and customer service protocols comprehensively.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
Garden Associate
Home Deport
04.2019 - 2021
- Assisted customers in selecting plants, gardening tools, and related products.
- Maintained organized display areas to enhance product visibility and accessibility.
- Provided information on plant care and gardening techniques to customers.
- Operated cash registers efficiently to process customer transactions.
- Collaborated with team members to restock shelves and ensure inventory accuracy.
- Adapted quickly to changing product lines and seasonal stock changes.
- Ensured compliance with safety guidelines while handling gardening equipment and materials.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Education
High School Diploma -
Alliance High School
Alliance, NE05.1999
Skills
- Medication dispensing
- HIPAA compliance
- Medication compounding
- Labeling accuracy
- Insurance verification
- Pharmaceutical calculations
- Insurance billing
- Pharmacy law compliance
- Dosage form preparation
- Proper labeling
- FDA and HIPAA compliance
- Pharmacy operations
- Medication storage
- Team collaboration
- Problem-solving skills
- Answering customer questions
- Prescription filling
- Patient confidentiality
- Confidentiality and HIPAA
- New hire onboarding
- Workflow optimization
- Processing payments
- OTC recommendations
- Ordering and stocking medications
- Labeling prescriptions
- Supporting pharmacy operations
- Point of sale systems proficiency
- Team coordination
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Attention to detail
- Cleaning and sanitizing
- Reliability
- Prescription filling and labeling
Certification
Registered Pharmacy Technician
Timeline
Registered Pharmacy Technician
Walgreens
08.2021 - 10.2025
Garden Associate
Home Deport
04.2019 - 2021
High School Diploma -
Alliance High School