Malaki Rovelto
Riverview
Summary
Patient care is one of the most important standards in health care. We are here to sympathize and help patients who are in need. Being dedicated to this cause and working with others who believe in that has always been important to me. Following HIPAA and FDA standards is not a suggestion. It allows health care professionals to be efficient and accurate when providing exceptional patient care. I yearn to learn more and be a useful asset for Tampa General Hospital and to be an outstanding team member.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreen's Pharmacy
Riverview, FL
11.2023 - Current
- Assisted pharmacists in preparing and dispensing medications with precision and accuracy.
- Maintained inventory levels to ensure availability of essential pharmaceuticals and supplies.
- Processed prescription orders efficiently, verifying patient information and medication details.
- Educated patients on proper medication usage, side effects, and safety precautions.
- Trained new pharmacy technicians on operational procedures and compliance standards.
- Implemented workflow improvements that increased efficiency in prescription processing times.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Ensured adherence to regulatory standards for pharmacy operations, maintaining a safe environment for patients and staff.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
- Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Shipping Technician
Wells Pharmacy
Ocala, FL
12.2020 - 10.2021
- Operated automated packaging machinery to ensure timely and accurate shipment of pharmacy products.
- Monitored inventory levels to facilitate efficient restocking and minimize delays in order fulfillment.
- Collaborated with team members to maintain high standards of safety and compliance in shipping processes.
- Conducted quality control checks on outgoing shipments to verify accuracy and prevent errors.
- Adhered strictly to industry regulations and guidelines regarding hazardous materials handling.
- Conducted routine audits of shipment contents, ensuring accuracy and preventing potential discrepancies.
- Trained new hires on company shipping procedures, ensuring consistent quality across the team.
- Ensured proper handling of fragile items, resulting in reduced product damage during transit.
- Maintained a clean and organized work environment, promoting safety and efficiency in the workplace.
- Improved customer satisfaction with timely and accurate shipments by closely monitoring order fulfillment.
- Enhanced shipping efficiency by streamlining packaging processes and optimizing workflow.
- Expedited urgent orders to meet tight deadlines without compromising on quality or accuracy of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Education
High School Diploma -
North Marion High School
Citra, FL05-2021
Skills
- HIPAA compliance
- Medication dispensing
- Medication compounding
- Labeling accuracy
- Insurance verification
- Sterile technique
- Insurance billing
- Drug classification
- Drug interaction monitoring
- Prescription interpretation
- Pharmacy law compliance
- Dosage form preparation
- Pharmacy operations
- Proper labeling
- FDA and HIPAA compliance
- Team collaboration
- Pharmacy and customer records management
- Problem-solving skills
- Answering customer questions
- Stocking shelves
- Prescription filling
- Patient confidentiality
- Drug safety
- Confidentiality and HIPAA
- HIPAA
- Interpreting and processing medication orders
- Medication labels
- Verifying orders
- Advanced math skills
- Workflow optimization
- Processing payments
- Updating medication histories
- FDA drug safety guidelines
- Supporting pharmacy operations
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Excellent communication
- Critical thinking
- Typing skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Dispensing medications
Certification
- CPhT - Certified Pharmacy Technician RPT119437
- Immunizer - February 2026
Timeline
Registered Pharmacy Technician
Walgreen's Pharmacy
11.2023 - Current
Shipping Technician
Wells Pharmacy
12.2020 - 10.2021
High School Diploma -
North Marion High School