Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Holfelder

Lehigh Acres

Summary

Pharmacy technician with proven experience in medication preparation, patient care, and pharmaceutical inventory management. Strong focus on team collaboration and achieving results, adaptable to changing demands, and dependable in high-pressure environments. Skilled in prescription processing, dosage calculations, and regulatory compliance. Known for excellent communication, accuracy, and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Publix
04.2021 - 01.2025
  • Performed medication compounding tasks under pharmacist supervision, creating customized medication solutions for unique patient needs.
  • Provided exceptional customer service by answering inquiries, resolving issues, and offering guidance on medication usage and side effects.
  • Operated automated dispensing machines to efficiently fill and label prescription orders, ensuring accuracy and compliance with safety protocols.
  • Applied barcode scanning technology to verify medication information, reducing errors and enhancing patient safety.
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Managed opening and closing duties for pharmacy.

Shift Manager

McDonald's
08.2017 - 03.2021
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Checked and monitored inventory levels to reorder items.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Northern Palms Charter
North Fort Myers, FL
06-2018

Skills

  • Medication dispensing
  • HIPAA compliance
  • Labeling accuracy
  • Insurance verification
  • Pharmaceutical calculations
  • Drug inventory control
  • Sterile technique
  • Insurance billing
  • Pharmacy law compliance
  • FDA and HIPAA compliance
  • Pharmacy operations
  • Team collaboration
  • Problem-solving skills
  • Answering customer questions
  • Stocking shelves
  • HIPAA
  • Healthcare regulations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Cleaning and sanitizing
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Typing skills
  • Prioritization and organization
  • Recordkeeping and documentation

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Registered Pharmacy Technician

Publix
04.2021 - 01.2025

Shift Manager

McDonald's
08.2017 - 03.2021

High School Diploma -

Northern Palms Charter

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Brittany Holfelder