Gabriella Klug
Saint Paul,MN
Overview
9
9
years of professional experience
Work History
Collections Agent
I.C. System
03.2021 - 05.2025
- Maintained accurate records, and reported on collection activity and accounts receivable status.
- Performed reconciliation of accounts to ensure accurate billing and collections records
- Identified past-due accounts and contacted account holders to arrange payment.
- Adhered to company policies and applicable laws while collecting debts from customers
- Managed daily operations in the collections department to ensure timely debt recovery.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Barista
Starbucks
03.2020 - 11.2024
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours
- Developed creative recipes for signature coffees, or blended drinks, unique to the cafe.
- Addressed and resolved customer concerns to maintain brand loyalty
- Maintained calm demeanor during high-volume periods and special events.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Walser Nissan
08.2019 - 02.2020
- Maintained records related to sales for store management.
- Worked with fellow sales team members to achieve group targets.
- Consistently exceeded quotas by pursuing and closing sales.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Scheduled automotive deliveries with vendors and customers.
- Educated customers about sales processes, warranty requirements, and service standards.
Contact Center Representative
Target
07.2018 - 07.2019
- Tracked orders to ensure timely delivery to customers.
- Provided product information to customers.
- Handled escalated calls from other representatives in a timely fashion.
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Retail Cashier
Home Depot
02.2016 - 07.2018
- Performed opening and closing procedures, including counting cash drawers and preparing deposits.
- Educated customers on current promotions, or discounts available at the store.
- Greeted customers promptly, and responded to questions.
- Scanned items and checked pricing on cash register for accuracy
- Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
- Displayed thorough knowledge of current promotions and discounts when interacting with customers which helped boost sales numbers.
Education
High School Diploma -
Spring Lake Park Highschool
Spring Lake Park, MN06.2017
Associates Degree -
Penn Foster College
Scottsdale, AZSkills
- Billing practices
- Customer service
- Active listening
- Follow-up skills
- De-escalation techniques
Timeline
Collections Agent
I.C. System
03.2021 - 05.2025
Barista
Starbucks
03.2020 - 11.2024
Sales Associate
Walser Nissan
08.2019 - 02.2020
Contact Center Representative
Target
07.2018 - 07.2019
Front End Retail Cashier
Home Depot
02.2016 - 07.2018
High School Diploma -
Spring Lake Park Highschool
Associates Degree -
Penn Foster College