GABRIELLA LEWIS
Slidell,LA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
911 Dispatcher
St. Tammany Parish Sheriff's Office
Slidell, LA
01.2021 - Current
- Utilized a multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, and police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Performed data entry for NCIC, encompassing entries, removals, and revisions to multiple records of wanted individuals, missing persons, stolen firearms, vehicles, and articles.
- Trained new employees on call-taking, radio dispatching, and NCIC operations and documented training appropriately.
Delivery Driver
Waitr
Slidell, Covington, Mandeville, Baton Rouge
06.2020 - 01.2021
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Sales and Customer Service Representative
Lewis Trailer Sales
Gulfport, MS; Jackson, MS
01.2015 - 01.2020
- Handled phone inquiries and successfully closed sales of trailers, truck beds, and parts
- Delivered goods to customers and collected parts and equipment for shop mechanics and other employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided feedback from customers to management regarding service failures or customer concerns.
Education
High School Diploma -
Northshore High School
Slidell, LA05-2018
Some College (No Degree) -
University of Southern Mississippi
Hattiesburg, MSSkills
- Decision-Making
- Critical Thinking
- Computer Skills
- Active Listening
- Teamwork and Collaboration
- Interpersonal Communication
- Planning and coordination
- Cross-Departmental Teamwork
- Adaptability
References
References available upon request.
Timeline
911 Dispatcher
St. Tammany Parish Sheriff's Office
01.2021 - Current
Delivery Driver
Waitr
06.2020 - 01.2021
Sales and Customer Service Representative
Lewis Trailer Sales
01.2015 - 01.2020
High School Diploma -
Northshore High School
Some College (No Degree) -
University of Southern Mississippi
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