Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Mann

Trumansburg,NY

Summary

With over a 5 years of experience in customer service, I have honed my ability to effectively communicate, solve problems, and build strong client relationships. I have consistently exceeded key performance metrics, demonstrating a commitment to enhancing customer satisfaction and loyalty. My strong leadership skills have been instrumental in mentoring teams and driving initiatives that streamline processes and improve service. I am adept at adapting to fast-paced environments and am passionate about utilizing my expertise to contribute positively to any organization.

Overview

7
7
years of professional experience

Work History

Meetings and Events Staff

The Statler Hotel at Cornell
06.2024 - Current
  • Ensured timely maintenance of function details.
  • Directed events, overseeing staff and ensuring smooth operations.
  • Met with catering mangers and culinary staff to coordinate each event as specified.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.

Support Staff

Grist Iron Brewing Co.
05.2023 - 09.2023
  • Hostess
  • Managing and stocking gift shop
  • Busing tables
  • Restaurant cleaning duties

Housekeeping/ Events Staff

Fontainebleau Inn
04.2018 - 10.2022
  • Recruiting and hiring staff
  • Bartending
  • Busing
  • Assisting event guests
  • Cleaning practices

Hostess

Hazelnut Kitchen
11.2021 - 03.2022
  • Taking reservations
  • Preparing takeout orders
  • Busing tables
  • Restaurant cleaning duties

Sales Associate

Old Navy Inc
12.2020 - 08.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked closely with customers to provide excellent customer service

Education

Sociology

Towson University
Baltimore, MD

Liberal Arts And Sciences

SUNY Broome Community College
Binghamton, NY

High School -

Charles O. Dickerson High School

Skills

  • Strong communication skills
  • Fast learner
  • Highly dependable
  • Strong customer service skills
  • Excellent attention to detail
  • Teamwork and collaboration skills
  • Basic math and numeracy skills

Timeline

Meetings and Events Staff

The Statler Hotel at Cornell
06.2024 - Current

Support Staff

Grist Iron Brewing Co.
05.2023 - 09.2023

Hostess

Hazelnut Kitchen
11.2021 - 03.2022

Sales Associate

Old Navy Inc
12.2020 - 08.2021

Housekeeping/ Events Staff

Fontainebleau Inn
04.2018 - 10.2022

High School -

Charles O. Dickerson High School

Sociology

Towson University

Liberal Arts And Sciences

SUNY Broome Community College
Gabriella Mann