Gabriella Nava

• Oversaw personal and professional calendars, coordinating appointments for upcoming events.
• Provided comprehensive administrative support, including meeting scheduling and travel arrangements.
• Facilitated communication by responding to emails and correspondence promptly.
• Answered phone inquiries, addressing customer concerns to enhance satisfaction.
• Maintained discretion while handling confidential information.
• Acted as liaison between clients and managerial staff to ensure smooth operations.
• Utilized productivity tools such as Slack, Zoom, and Google Suite to optimize workflows.
• Created presentations and updated spreadsheets to support executives and improve team efficiency.
• Integrated HTML, CSS, JavaScript, and other programming languages into websites.

• Promoted brand and established relationships with potential customers at industry events and trade shows.
• Responded to customer inquiries promptly, enhancing overall customer satisfaction.
• Assessed customer needs, providing tailored brand recommendations and awareness.
• Created performance reports for marketing campaigns, identifying areas for improvement.
• Managed multi-line phone system, routing calls and greeting visitors efficiently.
• Restocked supplies and placed purchase orders to ensure adequate inventory levels.
• Coordinated office meetings and client appointments for staff teams.
• Provided daily assistance to coworkers and staff members on special tasks.

● Addressed customers needs, questions and concerns in an appropriate and timely manner

● Effective communication with other staff members regarding professional and personal growth in the workplace

● Displayed enthusiasm and and promoted excellent services to successfully increase referrals and walk in business.

● Informed and recommended customers on current specials and and culinary interests to best meet their needs

● Maintained a professional and positive composure when handling difficult or busy situations

● Collaborated with front of house and kitchen staff to improve overall customer service

● Helped clean and maintain a safe working environment following regulations.

● Communicated regularly with customers to understand their needs and ensure customer satisfaction.

● Resolved guests and employee complaints to maintain complete customer satisfaction and workforce effectiveness.