Gabriella Orcino
San Diego,CA
Summary
Hardworking and reliable with strong ability to multitask and complete tasks efficiently. Offers both strong verbal communication and leadership in the workplace. Highly organized, proactive and punctual with strong team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Dog Walker/Sitter
Wag
San Diego, CA
05.2018 - Current
- Developed strong awareness of animal behavior to ensure animal's trust and comfort.
- Established strong rapport with pet-owners by organizing meet-and-greets preceding scheduled services and actively communicating with pet-owners during services.
- Educated on basic animal first aid and administering medications according to instructions given.
- Accurately and efficiently matured reliable problem-solving and decision-making, especially during an emergency.
Workers Assistant
Homewatch Security
San Diego, CA
05.2016 - Current
- Skillfully installs security systems, monitors, cameras and televisions by running wires, climbing ladders and using hand and power tools.
- Showcases strong customer service skills by communicating with customers via phone and in person.
- Accurately advises proper services after thorough consultation.
- Inventories and orders materials, supplies and services as needed while staying within budget limits.
- Performs light bookkeeping tasks.
Shift Leader
Ike's Love and Sandwiches
San Diego, CA
12.2022 - 05.2023
- Implemented safety protocols throughout the staff training process and monitored their performance and completion of tasks.
- Prepared food items for customers in accordance with all health code regulations.
- Exhibited exceptional customer service during shifts and maintained a positive attitude.
Store Manager
South Coast Vapor Co
San Diego, CA
06.2022 - 11.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented campaigns and promotions to help with developing goods and services.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shift Leader/Expo
Cheba Hut Toasted Subs
San Diego, CA
03.2021 - 07.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of the staff and delegated tasks to optimize overall production.
Ticket Seller
San Diego County Fairgrounds
San Diego, CA
05.2017 - 07.2021
- Strongly accurate and versatile communication skills due to the diversity of customers attending and staff working the San Diego County Fair.
- Complied to company policies related to ticketing procedures and cash-handling transactions.
- Accurately and efficiently used a Point-of-Sale system to sell admission, concert and parking tickets.
- Maintained work area and kept cash drawer organized to ensure a balanced drawer: only had an unbalanced drawer once, which was over $0.01.
- Developed an understanding of event schedules to better assist customers with inquiries.
Shift Leader
Einstein Bros Bagels
San Diego, CA
11.2019 - 04.2021
- Dedicated and positive team leader who maintained the adapting environment with flow of customers by delegating tasks to staff efficiently.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness before expediting to customers.
- Adhered to all health code regulations while preparing food items for customers.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
Some College (No Degree) - Kinesiology
San Diego Mesa College
San Diego, CASome College (No Degree) - Cellular and Molecular Biology
California State University-Northridge
Northridge, CASkills
- Time management
- Customer Service Experience
- Team player
- Strong Communicator and Listener
- Multitasker
- Restaurant Experience
- Organizational Skills
- Vital Signs Experience
- Shift Management
- Cashiering and Cashing Handling
- POS
- Store Management Experience
- Attention to Detail
Timeline
Shift Leader
Ike's Love and Sandwiches
12.2022 - 05.2023
Store Manager
South Coast Vapor Co
06.2022 - 11.2022
Shift Leader/Expo
Cheba Hut Toasted Subs
03.2021 - 07.2022
Shift Leader
Einstein Bros Bagels
11.2019 - 04.2021
Dog Walker/Sitter
Wag
05.2018 - Current
Ticket Seller
San Diego County Fairgrounds
05.2017 - 07.2021
Workers Assistant
Homewatch Security
05.2016 - Current
Some College (No Degree) - Kinesiology
San Diego Mesa College
Some College (No Degree) - Cellular and Molecular Biology
California State University-Northridge
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