Gabriella Pina
Thornton,CO
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Health Images
01.2022 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
Customer Service Manager (CSM)
Walmart Neighborhood Market
03.2017 - 12.2021
- Collaborated with HR department to recruit, hire, and onboard new members of the customer service team
- Implemented performance-based incentive programs to motivate team members and improve productivity
- Established key performance metrics for the department aligned with company objectives; regularly reported progress to senior management
- Led team in achieving monthly targets for average response time, first call resolution rate, and customer satisfaction scores
CNA - Certified Nursing Assistant
Avamere
10.2013 - 02.2017
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
Skills
- Reception management
- Attention to detail
- Organizational Skills
- Customer service
- Goal-oriented
- Typing
- Proficient in computer applications
- Insurance verification
- Scheduling appointments
- Conflict resolution
Certification
- CPR/First Aid March 2018 to Present
- CPR Certification
- Driver's License
Timeline
Patient Service Representative
Health Images
01.2022 - Current
Customer Service Manager (CSM)
Walmart Neighborhood Market
03.2017 - 12.2021
CNA - Certified Nursing Assistant
Avamere
10.2013 - 02.2017
Similar Profiles
STEPHANIE MARTINEZSTEPHANIE MARTINEZ
Schedule Optimization Representative at Health ImagesSchedule Optimization Representative at Health Images
Farah BuzickFarah Buzick
Ultrasound Technologist at Womans Health ImagesUltrasound Technologist at Womans Health Images
Beronica Garfio JacoboBeronica Garfio Jacobo
Patient Access Specialist at Public Health Institute at Denver HealthPatient Access Specialist at Public Health Institute at Denver Health
Richard ZehnalRichard Zehnal
Solar Sales Specialist at Vantage Solar Power,Solar Sales Specialist at Vantage Solar Power,
Shannon KaberleinShannon Kaberlein
Customer Support Specialist at Purely ElizabethCustomer Support Specialist at Purely Elizabeth