Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Pinero

Naples,FL

Summary

Dedicated and compassionate 21-year old. Experienced in medical receptionist within fast-paced healthcare environments. Organized and detail-oriented experienced in managing patient scheduling and electronic health records. Demonstrated ability to foster effective communication and streamline operations, enhancing overall patient experience and office efficiency.

Overview

6
6
years of professional experience

Work History

Caregiver

Comfort Keepers
Fort Myers, FL
03.2026 - Current
  • Provided compassionate care and companionship to clients, enhancing quality of life.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Administered medications and managed treatment plans in accordance with healthcare guidelines.
  • Developed personalized care plans based on individual client needs and preferences.

Medical Receptionist

The Woodruff Institute
Naples, FL
02.2022 - 01.2026
  • Managed patient scheduling and appointment coordination to enhance office efficiency.
  • Processed insurance verifications and patient registrations to ensure accurate billing.
  • Maintained electronic health records with attention to detail for compliance and confidentiality.
  • Assisted healthcare providers by preparing charts and ensuring necessary documentation availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed 220 patients daily.

Medical Receptionist

Millenium Physicians
Naples, FL
03.2024 - 07.2024
  • Facilitated communication between patients and medical staff to improve service delivery.
  • Resolved patient inquiries and concerns promptly, fostering a positive patient experience.
  • Trained new staff on office protocols and systems, enhancing team productivity.
  • Implemented workflow improvements that streamlined front desk operations and reduced wait times.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answered phone calls and messages for 6 physicians. 60 calls daily at this medical facility, scheduling appointments, and handling patient inquiries.

Cashier

Publix
Naples, FL
08.2020 - 08.2021
  • Processed customer transactions efficiently using POS systems.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Maintained accurate cash drawer, ensuring precise accounting for daily sales.
  • Resolved customer inquiries and issues with professionalism and promptness.

Education

Associate of Science - Nursing

ATA College
Fort Myers, FL
09-2027

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Team collaboration

Timeline

Caregiver

Comfort Keepers
03.2026 - Current

Medical Receptionist

Millenium Physicians
03.2024 - 07.2024

Medical Receptionist

The Woodruff Institute
02.2022 - 01.2026

Cashier

Publix
08.2020 - 08.2021

Associate of Science - Nursing

ATA College